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I am getting a message box (see below) when opening Malwarebytes Premium application on both Win10 and Win7 laptops when connected to mobile broadband router. This is new behaviour and is happening with both 1.0.508 and the beta 1.0.538 versions. The message does not appear when connected to a fixed ADSL router connection. Even stranger once I have connected to the ADSL and opened the application and then re-connect to the mobile broadband router, the message box does not re-appear when opening the application again. Even though I get the warning box, when it is closed (it appears twice), the program opens and does appear to update and function normally. Any explanations?

Network Settings
Unable to contact license server. Check your network settings or contact your system administrator for help.

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***This is an automated reply***


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This is the log from a Win7 64bit laptop but all laptops on the network are showing the same behaviour. I stress this is only happening when connected to a 4G mobile router and I have tried another one of those with same result. I have 2 ADSL routers with different broadband connections and when connected to those none of the laptops show this behaviour so it appears a 4G connectivity issue.

The network settings warning box appears twice, if closed the first time, before the program opens and also twice when opening the Account Details tab under Settings


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9 minutes ago, Firefox said:

This may be a DNS issue... check your DNS setting when connected to both networks can compare.

The log shows DNS Servers:

That's the DNS Server on the 4GEE connection. It is when connected to the ADSL router.

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7 minutes ago, Firefox said:

Yes, but that 4GEE connection is getting some settings from the provider as well as the ADSL router, both probably using a different DNS server.

What happens when you are connected to the 4GEE connection and assign a static DSN setting for Google ( does it then work?

No that doesn't change either the application problem or being able to open the link above.

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My android phone connected to an EE 4G mobile network will also not open the download link but it will using its own O2 4G connection. So something about EE settings which is causing the problem and whatever it is has only recently occured or a change at the Malwarebytes server end. 

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