Is Anti-Exploit now a part of Malwarebytes 3?

[DoctorBanzai]

I've been billed for both Malwarebytes 3 and Malwarebytes: Anti-Exploit, separately.

However, when I've tried to find the download page for Malwarebytes: Anti-Exploit on its own, I cannot find one, and it just redirects me to https://www.malwarebytes.com/premium/.

This concerns me because I might be getting charged for both programs when only needing the standard Malwarebytes program. I have read that Malwarebytes 3 and Malwarebytes: Anti-Exploit cannot run at the same time. 

I have also read that the anti-exploit features are essentially included in the standard Malwarebytes 3.



 

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

1. Download Malwarebytes Support Tool
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
4. Place a checkmark next to Accept License Agreement and click Next
5. You will be presented with a page stating, "Get Started!"
6. Click the Advanced tab
   
    
7. Click the Gather Logs button
   
    
8. A progress bar will appear and the program will proceed with getting logs from your computer
   
    
9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
   
    
10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
       

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[DoctorBanzai]

Malwarebytes, please contact me if this is a common issue that I have been charged for Malwarebytes: Anti-Exploit unnecessarily.

[exile360]

Greetings,

Yes, since version 2.0 of Malwarebytes Anti-Malware (now known simply as "Malwarebytes"), Malwarebytes Anti-Exploit has been integrated into Malwarebytes Premium.  Currently the only standalone version of Malwarebytes Anti-Exploit available to consumers is the beta which is in indefinite test for new capabilities which, once proven stable and effective, are integrated into the main Malwarebytes Premium product and its anti-exploit engine/components.

I believe that your license for Malwarebytes Anti-Exploit entitles you to an additional license for Malwarebytes Premium if you want it. according to this FAQ entry.  You may also seek a refund for the additional license (the charge for the Anti-Exploit Premium license) if you do not need it.  To seek a refund you may refer to the contact information in this support article and you may contact Malwarebytes Support directly via the form found on this page if you have any further questions about a refund/licensing/conversion etc. for your former Anti-Exploit subscription.

I hope that clarifies things and if there is anything else we might assist you with please don't hesitate to post.

Thanks