DirtyDirty Posted February 3, 2019 ID:1296423 Share Posted February 3, 2019 Adwcleaner detects but fails to remove PUP.Optional.SlickSavings and PUP.Optional.Spigot. Malwarebytes scans don't identify any threats. I've pasted the Adwcleaner scan and clean results below. Not sure how to proceed. Any help is appreciated. # ------------------------------- # Malwarebytes AdwCleaner 7.2.7.0 # ------------------------------- # Build: 01-30-2019 # Database: 2019-01-31.3 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 02-02-2019 # Duration: 00:01:57 # OS: Windows 7 Professional # Scanned: 31793 # Detected: 7 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** No malicious registry entries found. ***** [ Chromium (and derivatives) ] ***** PUP.Optional.SlickSavings Slick Savings PUP.Optional.SlickSavings Amazon Shopping Assistant by Spigot PUP.Optional.SlickSavings Slick Savings PUP.Optional.SlickSavings Domain Error Assistant PUP.Optional.Spigot Amazon Shopping Assistant by Spigot PUP.Optional.Spigot Slick Savings PUP.Optional.Spigot Ebay Shopping Assistant by Spigot ***** [ Chromium URLs ] ***** No malicious Chromium URLs found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. AdwCleaner[S00].txt - [2967 octets] - [02/02/2019 15:01:50] AdwCleaner[C00].txt - [2805 octets] - [02/02/2019 15:06:09] AdwCleaner[S01].txt - [1743 octets] - [02/02/2019 15:19:54] AdwCleaner[C01].txt - [1801 octets] - [02/02/2019 15:21:16] ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S02].txt ########## # ------------------------------- # Malwarebytes AdwCleaner 7.2.7.0 # ------------------------------- # Build: 01-30-2019 # Database: 2019-01-31.3 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Clean # ------------------------------- # Start: 02-02-2019 # Duration: 00:00:07 # OS: Windows 7 Professional # Cleaned: 0 # Failed: 7 ***** [ Services ] ***** No malicious services cleaned. ***** [ Folders ] ***** No malicious folders cleaned. ***** [ Files ] ***** No malicious files cleaned. ***** [ DLL ] ***** No malicious DLLs cleaned. ***** [ WMI ] ***** No malicious WMI cleaned. ***** [ Shortcuts ] ***** No malicious shortcuts cleaned. ***** [ Tasks ] ***** No malicious tasks cleaned. ***** [ Registry ] ***** No malicious registry entries cleaned. ***** [ Chromium (and derivatives) ] ***** Not Deleted Slick Savings Not Deleted Amazon Shopping Assistant by Spigot Not Deleted Slick Savings Not Deleted Domain Error Assistant Not Deleted Amazon Shopping Assistant by Spigot Not Deleted Slick Savings Not Deleted Ebay Shopping Assistant by Spigot ***** [ Chromium URLs ] ***** No malicious Chromium URLs cleaned. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries cleaned. ***** [ Firefox URLs ] ***** No malicious Firefox URLs cleaned. ************************* [+] Delete Tracing Keys [+] Reset Winsock ************************* AdwCleaner[S00].txt - [2967 octets] - [02/02/2019 15:01:50] AdwCleaner[C00].txt - [2805 octets] - [02/02/2019 15:06:09] AdwCleaner[S01].txt - [1743 octets] - [02/02/2019 15:19:54] AdwCleaner[C01].txt - [1801 octets] - [02/02/2019 15:21:16] AdwCleaner[S02].txt - [1865 octets] - [02/02/2019 15:30:26] ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C02].txt ########## Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted February 3, 2019 Staff ID:1296424 Share Posted February 3, 2019 ***This is an automated reply*** Hi, Thanks for posting in the AdwCleaner Help forum. Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue: AdwCleaner user guide A malicious element isn't being detected? Submit the sample here! Need help with another Malwarebytes product or malware removal? Click here for home support Click here for business support Click here for malware removal help Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Staff jboursier Posted February 4, 2019 Staff ID:1296584 Share Posted February 4, 2019 Hello, Can you launch AdwCleaner, go to `Settings`, and tick the `Debug mode` option. Then do a scan followed by a clean, and please share the file `C:\AdwCleaner\AdwCleaner_Debug.log` in your next reply. Regards, Link to post Share on other sites More sharing options...
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