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Web Protection: Off

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I recently installed Malwarebytes. I guess it's doing its job - always finds something to nuke. But, the web protection feature has never come on or allowed itself to be turned on. The program was erased when I "repaired" it and reloaded; still no web protection.

I have attached the zip file you requested.

Please help.

Thank you!


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A new beta build of Malwarebytes is available which includes several enhancements and fixes, including several that address issues with Web Protection so I would advise installing the beta to see if it resolves the issue.  To do so, open Malwarebytes and navigate to Settings>Application and under Beta Application Updates toggle the setting to On then return to the top of the Application tab and click on the Install Application Updates button and it should offer to download and install a new build; allow it to do so and once the installation is completed, restart your system and check to see if Web Protection is now working properly.

In addition to that, I also noticed that your logs show that User Account Control is disabled on your system, and while it isn't necessarily a requirement, I would advise turning UAC on just for the sake of security and also because Malwarebytes, like the vast majority of modern software, was designed to be fully UAC compatible and compliant.  Of course whether or not you choose to enable it is entirely up to you, I'm simply suggesting that it would be a good idea.

Please let us know how it goes and if the beta resolves the issue or not.


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Thanks for the help.

I proceeded as instructed. When it came back up it did not change anything. I tried to attempt it again, but there is nothing new to install, so says the message.

Can there be a firewall setting I need to look at?

I also noticed when I boot up the computer, there are two choices to log in to 1) my usual user and 2) supportaccount. The second is new, as of today. I have no correct password for it and I can't delete it. Is that a new friend I have, or is that a byproduct of your program?





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That's odd, the log shows that Web Protection is working.  Very strange.

As for the second user account, no, Malwarebytes doesn't create any additional user accounts on the system so I have no idea where that "support" account came from, but if you didn't create it then there could be something malicious going on.  Just to be safe, please read and follow the instructions found in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in checking the system for any threats as soon as one becomes available.  I just want to make certain your system hasn't been compromised, because new user accounts definitely shouldn't just pop up out of the blue like that.

We can deal with the Web Protection issue later, the main thing is making sure that your system is secure.  Of course it's also possible that in the course of cleaning the system, that the Web Protection issue may be resolved as well so either way it's a good idea I think.

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Obviously it's up to you, but there are a few things you can do to secure your system further once you reformat/reinstall Windows.  First, keep User Account Control turned on (assuming you turned it off intentionally and it wasn't the result of the infection), and second, install the Malwarebytes browser extension beta if you use Chrome or FIrefox as your web browser.  It blocks a lot of stuff that the Web Protection component in Malwarebytes Premium doesn't and adds an additional layer of defense against online threats when surfing the web.  You can find out more and download it at the following links:


You can also install a free antivirus to run alongside Malwarebytes such as Microsoft Security Essentials.  This will add another layer of protection to your system to help keep the badness out it.  You can find the download link for it on this page.  Just select the language and OS version appropriate to your system from the list on that page.  It replaces the built in Windows Defender anti-spyware application that ships with Windows 7, adding full antivirus capabilities and it's light on resources and runs well alongside Malwarebytes Premium.

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