aries8424 Posted February 2, 2019 ID:1296388 Share Posted February 2, 2019 Hello, my Windows 10 laptop seems to have a nasty infection. At startup I receive a Skypebridge.exe error, my Antivirus program no longer starts with the system, and now the computer has no network connection at all. I ran a Malwarebytes scan and it found nothing, but I am unable to update the program before scanning. I downloaded Farbar Recovery Scan from another computer and moved it over to the infected machine with a usb drive, however since I am unable to connect to the internet on that machine, it will not pass the update check so I can actually scan and get a log file to post here. Does anyone have any suggestions how I can work on getting this cleared up when I am unable to connect the the internet to get these recovery tools to pass the update checks? Thank you for your time. Link to post Share on other sites More sharing options...
aries8424 Posted February 2, 2019 Author ID:1296403 Share Posted February 2, 2019 I finally managed to run the utility and obtain the required logs through safemode. Any help is appreciated! FRST.txt Addition.txt mbyteslog.txt Link to post Share on other sites More sharing options...
nasdaq Posted February 3, 2019 ID:1296503 Share Posted February 3, 2019 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === If still a problem connecting to the NET remove AVAST. Some errors are reported in the Addition.txt log. Remove this program in bold via the Control Panel > Programs > Programs and Features.Avast Free Antivirus (HKLM-x32\...\Avast Antivirus) (Version: 18.6.2349 - AVAST Software) Restart the computer when completed. This should restore Windows Defender. Do not reinstall AVAST just yet. Let me know what problem persists. fixlist.txt Link to post Share on other sites More sharing options...
aries8424 Posted February 3, 2019 Author ID:1296510 Share Posted February 3, 2019 It turns out the network adapter was uninstalled, so I regained internet access by reinstalling it. Here is the Fixlog after running the fix through FRST. Fixlog.txt Link to post Share on other sites More sharing options...
nasdaq Posted February 4, 2019 ID:1296589 Share Posted February 4, 2019 Looking good. Stay safe. Link to post Share on other sites More sharing options...
aries8424 Posted February 4, 2019 Author ID:1296746 Share Posted February 4, 2019 Thank you very much for your help! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 7, 2019 Root Admin ID:1297229 Share Posted February 7, 2019 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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