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Malwarebytes review and comparison


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  • 3 months later...

As a recently joined new member and user, I would like to suggest that the software is somewhat user unfriendly to the computer user group at large.  It has some quirks that are not obvious to the insiders who design it.  For example, my first scan log had about 60 PUPs; most of which are Chrome extensions.  Some were obviously put there by other users than myself. If I want to investigate these PUPs, it would be a nice feature to be able to copy and paste all or part of the log entry to search on line for information as to what the PUP is and why it is there.  Right now as a FREE user, I cannot copy anything from the log to paste in a search block.

Maybe the paid subscription service member can do this; but I am in the trial period of trying out the paid version and I cannot do a copy.

Another assumption made by the people who wrote the User Guide is that when a user sees a message from Malware Bytes that says

Website blocked due to malware

the user is likely to think that this means that the web site URL most recently clicked on to attempt to access is the website that is being blocked.  But most of the time it is a web site that has been re-directed by some unwanted marketing software residing somewhere on the user's computer.  This error message should identify what web site is being blocked.  This is my biggest problem with my computer these days of windows 10.  Re-directs by marketing software hiding somewhere in a browser extension or elsewhere.  I cannot find it and expunge it.  Malware Bytes cannot find it; it might be is one of the 60 plus PUPs that the scanner detects; but how do I know which one it is?

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  • Staff

Actually, you can copy your scan results to the clipboard or export them as a text file at the end of a scan before you even decide whether to remove anything.  Simply click on the Save Results button which is displayed on the lower left area of the UI once a scan completes and you're viewing the results and it provides 2 options:

Copy to Clipboard
Text File (*.txt)

If you copy it to clipboard the entire scan log will be saved and you can then paste it into notepad or any other text editor.  If you export it as a text file, you can save the file in a convenient location then open it with your preferred text editor and in either case you can then select/copy any entry/line/file name etc. from the log to paste into your web browser to lookup the item.  These options are available in all versions of the software, both free and paid.

Malwarebytes will show the website being blocked if possible (sometimes only an IP address is available as often times a redirect, pop-up or any other type of potentially malicious connection points directly to the server's IP rather than a specific domain/URL).  As you can see in the example in this support article, it shows the website/domain/URL (in this case, iptest.malwarebytes.com) along with the IP address being blocked where the website resides (in this case, along with the process that was attempting to connect to the website (in this case it was Microsoft Edge).  The problem with PUP extensions/add-ons is that since they run within the browser itself, there is no way for the Web Protection component in Malwarebytes to know precisely what triggered the block, only that your web browser tried to connect to it.  That said, Malwarebytes is constantly writing up articles and how-to's on dealing with various threats and PUPs and you'll often find references to specific blocked sites in those writeups so you can simply search malwarebytes.com for the website that was blocked and if there is an article or thread about it, it should come up in the search results (all of Malwarebytes' support sites, blogs and forums are indexed by Google and many other popular search engines so it should come up regardless of your search engine of choice).

With that said, while Malwarebytes is generally excellent at dealing with PUPs, Malwarebytes does still maintain and provide ADWCleaner which can detect and remove several PUPs that Malwarebytes itself may not currently target, so if you're dealing with a system heavily infested with PUPs I'd definitely recommend scanning with both tools to make sure.

Additionally, there are some unfortunate features in some modern browsers (particularly those based on Google Chrome/Chromium) that will bring back a PUP/extension after you've removed it.  In those cases it may be required to follow the steps described in this topic to eliminate them permanently.

Beyond that, if you continue to have issues with PUPs/malware that these tools were unable to fully resolve then we provide free assistance with removing PUPs and malware infections right here on the forums.  Simply read and follow the instructions in this topic and then create a new topic on our malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in checking and cleaning up the system as soon as one is available.

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