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My issue is my browser being hijacked. When I go to certain websites, it redirects to ad serving pages and MalwareBytes notice pops up blocking it.

I have ran the latest MalwareBytes tool and it did not produce any threats. 

I ran the Malwarebytes Adwcleaner and it cleaned a few records. After that, I restarted, reset my Chrome back to default and deleted all the corresponding App Data files for Chrome. However, I am still getting the redirect to ad serving sites.

Attached is my Farbar files.

Thanks for your help!



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  • Staff

Hello and welcome to the Malwarebytes Forum,

There are no obvious signs of any infection in the logs. I suspect it is webpage based redirects that are occurring.

Do you recall which particular websites you are visiting when this happens?

Adding an adblocker to your browser extensions may assist.

www.ublock.org, www.adblockplus.org or https://adguard.com/en/adguard-browser-extension/overview.html are all good ones to consider.

Clean out your browser cache as well:

While the Chrome browser is  open

  1. Press Ctrl + Shift + Del to open the Clear Browsing Data Window.
  2. Click the Clear browsing data button.









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I have cleared browser cache, cookies, reset the browser multiple times and restarted as well. Still receiving the popups. It happens when I go to chartsjs.org to get some charts for web development. Any other thoughts besides the ad blocker. I'd rather fix the root cause before the ad blocker is installed.

Any help is greatly appreciated.





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  • Staff

Let's reinstall both browsers

If you have Google Chrome bookmarks, please back them up before proceeding. Instructions on how to do so can be found here: http://www.wikihow.com/Export-Bookmarks-from-Chrome

 Uninstall Software

  • Press the Windows Key + R on your keyboard at the same time.
  • Type appwiz.cpl and click OK.
  • Search for the following program, right-click the program and click Uninstall.
    • Google Chrome
  • Follow the prompts to uninstall the program.
  • Reboot your computer after uninstallation.
  • Please let me know if uninstallation of the program was successful.

 Important: Press the Windows Key + R on your keyboard at the same time. Copy and paste the text below into the Run box and click OK.


A folder named Chrome will open. Right-click the User Data folder inside and click Delete.

Please ensure you carry out the instructions above. If you encounter any issues during the deletion of the User Data folder, please stop and let me know.

Google Chrome Installation

  • Please hold-off on singing into your Google account before checking if the issue is still present.



Open the WinX Menu and click on Settings

Select Apps > under the Apps and features section, search for Microsoft Edge.

Now click on the Advanced options button to open the advanced menu.

Scroll down to the Reset section and select the Reset button.

Windows will reset your Edge browser settings, keeping your Favorites intact


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Is Chrome synced?

Does this only happen in Chrome and Edge?

Were you able to reset Edge?

Are you on a specific site when this happens as it may be the sites themselves with the issue?

Please follow the instructions here, including running adwCleaner:




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  • 4 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.



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