tc2586 Posted January 31, 2019 ID:1295895 Share Posted January 31, 2019 My issue is my browser being hijacked. When I go to certain websites, it redirects to ad serving pages and MalwareBytes notice pops up blocking it. I have ran the latest MalwareBytes tool and it did not produce any threats. I ran the Malwarebytes Adwcleaner and it cleaned a few records. After that, I restarted, reset my Chrome back to default and deleted all the corresponding App Data files for Chrome. However, I am still getting the redirect to ad serving sites. Attached is my Farbar files. Thanks for your help! FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Staff CatByte Posted February 4, 2019 Staff ID:1296636 Share Posted February 4, 2019 Hello and welcome to the Malwarebytes Forum, There are no obvious signs of any infection in the logs. I suspect it is webpage based redirects that are occurring. Do you recall which particular websites you are visiting when this happens? Adding an adblocker to your browser extensions may assist. www.ublock.org, www.adblockplus.org or https://adguard.com/en/adguard-browser-extension/overview.html are all good ones to consider. Clean out your browser cache as well: While the Chrome browser is open Press Ctrl + Shift + Del to open the Clear Browsing Data Window. Click the Clear browsing data button. Link to post Share on other sites More sharing options...
tc2586 Posted February 6, 2019 Author ID:1297143 Share Posted February 6, 2019 I have cleared browser cache, cookies, reset the browser multiple times and restarted as well. Still receiving the popups. It happens when I go to chartsjs.org to get some charts for web development. Any other thoughts besides the ad blocker. I'd rather fix the root cause before the ad blocker is installed. Any help is greatly appreciated. Link to post Share on other sites More sharing options...
Staff CatByte Posted February 6, 2019 Staff ID:1297144 Share Posted February 6, 2019 see if you can run Chrome with the extensions disabled, it may be a recently installed extension causing the issue https://www.thewindowsclub.com/chrome-incognito-mode-safe Let me know if that makes a difference. Link to post Share on other sites More sharing options...
tc2586 Posted February 6, 2019 Author ID:1297145 Share Posted February 6, 2019 Nope, still the same ad redirect. It also happens on both Chrome and Edge. Link to post Share on other sites More sharing options...
Staff CatByte Posted February 6, 2019 Staff ID:1297147 Share Posted February 6, 2019 Let's reinstall both browsers If you have Google Chrome bookmarks, please back them up before proceeding. Instructions on how to do so can be found here: http://www.wikihow.com/Export-Bookmarks-from-Chrome Uninstall Software Press the Windows Key + R on your keyboard at the same time. Type appwiz.cpl and click OK. Search for the following program, right-click the program and click Uninstall. Google Chrome Follow the prompts to uninstall the program. Reboot your computer after uninstallation. Please let me know if uninstallation of the program was successful. Important: Press the Windows Key + R on your keyboard at the same time. Copy and paste the text below into the Run box and click OK. C:\Users\username\AppData\Local\Google\Chrome A folder named Chrome will open. Right-click the User Data folder inside and click Delete. Please ensure you carry out the instructions above. If you encounter any issues during the deletion of the User Data folder, please stop and let me know. Google Chrome Installation Download and install Google Chrome using the link below. → https://www.google.com/chrome Please hold-off on singing into your Google account before checking if the issue is still present. NEXT Open the WinX Menu and click on Settings Select Apps > under the Apps and features section, search for Microsoft Edge. Now click on the Advanced options button to open the advanced menu. Scroll down to the Reset section and select the Reset button. Windows will reset your Edge browser settings, keeping your Favorites intact Link to post Share on other sites More sharing options...
tc2586 Posted February 6, 2019 Author ID:1297176 Share Posted February 6, 2019 Still receiving the ad redirects Link to post Share on other sites More sharing options...
Staff CatByte Posted February 7, 2019 Staff ID:1297313 Share Posted February 7, 2019 Is Chrome synced? Does this only happen in Chrome and Edge? Were you able to reset Edge? Are you on a specific site when this happens as it may be the sites themselves with the issue? Please follow the instructions here, including running adwCleaner: Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 7, 2019 Root Admin ID:1302570 Share Posted March 7, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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