reading5 Posted January 30, 2019 ID:1295700 Share Posted January 30, 2019 mouse keeps moving on its own and very slow comp logs enclosed thx mal.txt Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 3, 2019 Root Admin ID:1296450 Share Posted February 3, 2019 Hello @reading5 and Sorry for the delay. The logs look pretty good. No obvious signs of an infection. You might try temporarily uninstall Bitdefender and reboot. Then see if the computer runs any better or not and let me know. We could also try a couple of commands to run to verify all the Windows files are correct and no corruption if you like. Let me know Thanks Ron Link to post Share on other sites More sharing options...
reading5 Posted February 3, 2019 Author ID:1296505 Share Posted February 3, 2019 trying the windows files would be good please Link to post Share on other sites More sharing options...
reading5 Posted February 3, 2019 Author ID:1296521 Share Posted February 3, 2019 since i uninstalled and installed bitdefender I keep getting told by this site that I am sending spam even when I dont reply anything bad Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 4, 2019 Root Admin ID:1296570 Share Posted February 4, 2019 Please run the following. It will run 2 commands to try and check and if needed fix some known issues for Windows. It will also clean out your temporary files folders and reboot the system. Once done, let me know if the mouse issue remains. Please download the attached fixlist.txt file and save it to the Desktop.NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Thanks Ron Link to post Share on other sites More sharing options...
reading5 Posted February 4, 2019 Author ID:1296675 Share Posted February 4, 2019 its been fixing for 20 minutes not but nothing has happened? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 4, 2019 Root Admin ID:1296685 Share Posted February 4, 2019 Please do not shut down the computer. Let it run. If you shut down during a fix it could break it and cause it not to boot up again. Try to be patient. Link to post Share on other sites More sharing options...
reading5 Posted February 4, 2019 Author ID:1296687 Share Posted February 4, 2019 log enclosed logneeded.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 4, 2019 Root Admin ID:1296698 Share Posted February 4, 2019 The first fix said it did not find anything. The 2nd fix says it was able to do some repair. The temporary files were cleared too. How is the computer running now? Link to post Share on other sites More sharing options...
reading5 Posted February 5, 2019 Author ID:1296835 Share Posted February 5, 2019 seems ok, was there malware or system damage? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 6, 2019 Root Admin ID:1297013 Share Posted February 6, 2019 Great, glad to hear. No, there was no signs of an infection. Some minor junk and some temp file clean up. The DISM says it was able to fix something though but without really digging into the logs not sure what it fixed. As long as all is working well again 🙂 Take care and have a great week Ron Link to post Share on other sites More sharing options...
reading5 Posted February 6, 2019 Author ID:1297018 Share Posted February 6, 2019 thanks very much for you help Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 6, 2019 Root Admin ID:1297047 Share Posted February 6, 2019 You're quite welcome Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 6, 2019 Root Admin ID:1297048 Share Posted February 6, 2019 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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