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Malware Protection stuck on off.

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"Malware protection" won't turn on. The slider stays on "off" and when I click it nothing happens. I have tried reinstalling it, also rebooting my computer, tried using the MB Tool,  and also making sure I have the latest update but yet nothing has fixed the problem. I have also tried running as administrator and that has also not worked.  When reinstalling the program "Malware protection" is on for a few seconds and automatically goes off. It only does this once after a fresh reinstall. Not sure if this makes a difference or not but every time the software opens it asks me if I want to allow it to make changes to my computer which I allow. Currently running on windows 7. 




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***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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@LiquidTension Small update. I ran the malware support tool which has now enabled the feature, but now the ransomware protection is off.  I do have Bitdefender currently on which also has the ransomware encryption on. Could that be why its off?  and if so is it possible to stop the "real-time protection is off" message from popping up?  


Im trying to upload the zip file but i keep getting upload failed message. i tried unzipping but it says i don't have permission. mbst mbst-grab-results.zip-grab-results.zip

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Another update

Restarted MB. Turns out my first problem is back to being off and my second problem "ransomware protection" is back on. 

I also have the newest version WinZip and idk if thats causing the upload of the file to fail each time I try to attach it. 

Can i email it to someone?  





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Thank you!

You have two compatibility flags on one of Malwarebyte's EXE files; one of which is responsible for the User Account Control (UAC) prompt each time you open the user interface.

Please do the following to remove them:

  • Click the Windows Start button. Type cmd, right-click cmd.exe and click Run as administrator.
  • Copy the following text:
    CMD: reg delete "HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers" /v "C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe" /f
  • Paste the text into the Command Prompt window (right-click the window and click Paste).
  • Press Enter on your keyboard. You should see a message stating the operation was successful.


Malware Protection failing to load is caused by error 1450 = ERROR_NO_SYSTEM_RESOURCES.

Type:			Kernel Driver
State:			Stopped
Start Mode:		Manual
Exit Code:		1450
C:\Windows\system32\drivers\mbam.sys                             	File size:	72536    	File Version: MD5:	e3724c41e2768239ccfc92710b28ef19

01/30/19	" 08:22:26.613"	148450	0004	0034	ERROR	MBAMProtection	DriverEntry$fin$0	"protector.c"	298	"PsSetLoadImageNotify failed with status 0xc000009a"


You are likely missing the following update to Windows: https://support.microsoft.com/en-us/help/2922790/some-software-products-function-incorrectly-in-windows

Please run Windows Update and install all available updates. Restart your computer afterwards and check the updates all installed successfully. Once done, check if Malware Protection now loads successfully in Malwarebytes.

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