Malware Protection stuck on off.

[lowtides]

"Malware protection" won't turn on. The slider stays on "off" and when I click it nothing happens. I have tried reinstalling it, also rebooting my computer, tried using the MB Tool,  and also making sure I have the latest update but yet nothing has fixed the problem. I have also tried running as administrator and that has also not worked.  When reinstalling the program "Malware protection" is on for a few seconds and automatically goes off. It only does this once after a fresh reinstall. Not sure if this makes a difference or not but every time the software opens it asks me if I want to allow it to make changes to my computer which I allow. Currently running on windows 7. 

 

mbst-grab-results.zipmbst-grab-results.zip

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

1. Download Malwarebytes Support Tool
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
4. Place a checkmark next to Accept License Agreement and click Next
5. You will be presented with a page stating, "Get Started!"
6. Click the Advanced tab
   
    
7. Click the Gather Logs button
   
    
8. A progress bar will appear and the program will proceed with getting logs from your computer
   
    
9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
   
    
10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
       

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[LiquidTension]

Hi lowtides,

Thanks for reporting the issue. Please re-attach the mbst-grab-results.zip to a new post as there's an issue with downloading it.

[lowtides]

@LiquidTension Small update. I ran the malware support tool which has now enabled the feature, but now the ransomware protection is off.  I do have Bitdefender currently on which also has the ransomware encryption on. Could that be why its off?  and if so is it possible to stop the "real-time protection is off" message from popping up?  

 

Im trying to upload the zip file but i keep getting upload failed message. i tried unzipping but it says i don't have permission. mbst mbst-grab-results.zip-grab-results.zip

[lowtides]

Another update

Restarted MB. Turns out my first problem is back to being off and my second problem "ransomware protection" is back on. 

I also have the newest version WinZip and idk if thats causing the upload of the file to fail each time I try to attach it. 

Can i email it to someone?  

 

 

[LiquidTension]

Try uploading the file to WeTransfer.com.

• Open the WeTransfer.com website.
• Click Add your files, navigate to your Desktop and double-click the mbst-grab-results.zip on your desktop.
• Click (...) and select the link radio button under Send as.
• Click Transfer.
• Copy the download link and paste into your post. 

[lowtides]

@LiquidTension

https://we.tl/t-x8K3fSSQ4p

Hope this works 

[LiquidTension]

Thank you!

You have two compatibility flags on one of Malwarebyte's EXE files; one of which is responsible for the User Account Control (UAC) prompt each time you open the user interface.

Please do the following to remove them:

• Click the Windows Start button. Type cmd, right-click cmd.exe and click Run as administrator.
• Copy the following text:

  CMD: reg delete "HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers" /v "C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe" /f

• Paste the text into the Command Prompt window (right-click the window and click Paste).
• Press Enter on your keyboard. You should see a message stating the operation was successful.

 

Malware Protection failing to load is caused by error 1450 = ERROR_NO_SYSTEM_RESOURCES.

--------------MBAMProtection--------------
Type:			Kernel Driver
State:			Stopped
Start Mode:		Manual
Exit Code:		1450
C:\Windows\system32\drivers\mbam.sys                             	File size:	72536    	File Version:	3.1.0.170 MD5:	e3724c41e2768239ccfc92710b28ef19

01/30/19	" 08:22:26.613"	148450	0004	0034	ERROR	MBAMProtection	DriverEntry$fin$0	"protector.c"	298	"PsSetLoadImageNotify failed with status 0xc000009a"

 

You are likely missing the following update to Windows: https://support.microsoft.com/en-us/help/2922790/some-software-products-function-incorrectly-in-windows

Please run Windows Update and install all available updates. Restart your computer afterwards and check the updates all installed successfully. Once done, check if Malware Protection now loads successfully in Malwarebytes.

[lowtides]

@LiquidTension im copying and pasting exactly what you have put in cmd in administrator but getting this error. 

[exile360]

Remove the CMD: part and just start with the reg delete part and it should work:

reg delete "HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers" /v "C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe" /f

[LiquidTension]

11 minutes ago, lowtides said:

@LiquidTension im copying and pasting exactly what you have put in cmd in administrator but getting this error. 

Sorry about that. Copy/paste error. As noted above, please remove "CMD: " from the command and try it again.

[lowtides]

Thank you @LiquidTension @exile360 . 

Ran the command. 

Updated the computer.

and now I'm up and running! 

I appreciate the help! 

[LiquidTension]

Great, thanks for the follow-up!