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Cannot remove/quarantine pup.optional.searchmanager.bitsrst

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Thanks in advance for any and all responses.

So, in between the time of the last scan and current one, my daughter added some new games to her computer and as it appears a trojan.  Have tried several things, but unable to remove/quarantine this one pup which also appears to create new issues.  I even attempted using FRST but this failed as well.  An export of the latest scan is attached below.  Very appreciative to the community for whatever assistance you can lend to the problem.

Scan 1-29-2019.txt

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Please execute the Farbar program from an Administrator Account.

If that fails boot to Safe Mode and run the program.

Post the logs for my review.

If you still have a problem running the program let me know what error(s)s you get.

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Run the Farbar program (.exe) as an Administrator.

In the Search text area, copy and paste the following:
Once done, click on the Search Registry button and wait for FRST to finish the search
On completion, a log will open in Notepad. Copy and paste its content in your next reply

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Lets try this.

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

Is it gone?


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  • 1 month later...
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