Malwarebyte won't open

[Getouc]

Hello

I've had problems with my internet recently, it had plenty of ping spikes. So I read forums, saw malware is possible, figured I'd clean it up. First thing I noticed is whatever Antivirus program I decided to use I got a message 'the app was blocked for your protection'. After further reading, I found a way to disable that with Registry Editor and installed Malwarebytes and AVG. AVG forces you to pay (or at least enter your credit card details which I refuse), so I tried to uninstall it but I was unable to that even with changed settings in Registry Editor. Malwarebytes won't open no matter what I do though. I double click it, cursor shows loading for a second or two and that's all. I smell something really dirty on my computer so I'd be glad if I could run Malwarebytes. 

Please help!

[kevinf80]

Hello Getouc and welcome to Malwarebytes, Run the following: Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status...   Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans"   Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Thank you, Kevin...

[Getouc]

FRST.txt

Addition.txt

 

There you go

[kevinf80]

Thanks for those logs Getouc, continue...

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Open Malwarebytes Anti-Malware.   On the Settings tab > Protection Scroll to and make sure the following are selected: Scan for Rootkits Scan within Archives   Scroll further to Potential Threat Protection make sure the following are set as follows: Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended) Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)   Click on the Scan make sure Threat Scan is selected, A Threat Scan will begin. When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab If asked to restart your computer to complete the removal, please do so When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard. Wait for the prompt to restart the computer to appear, then click on Yes. After the restart once you are back at your desktop, open Malwarebytes once more to retrieve the log. To get the log from Malwarebytes do the following:   Click on the Reports tab > from main interface. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options: Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply   Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror   Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop Ensure to get the correct version for your system.... https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window In the "Scan Type" window, select Quick Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\mrt.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time.... Let me see those logs in your reply, also tell me if there are any remaining issues or concerns... Thank you, Kevin...

fixlist.txt

[Getouc]

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 1/30/19
Scan Time: 3:26 PM
Log File: fdbabede-249a-11e9-aa2f-b0c090bdf3ba.json

-Software Information-
Version: 3.6.1.2711
Components Version: 1.0.0
Update Package Version: 1.0.9036
License: Free

-System Information-
OS: Windows 10 (Build 17763.253)
CPU: x64
File System: NTFS
User: DESKTOP-IKGALAM\Jure

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 276830
Threats Detected: 2
Threats Quarantined: 0
Time Elapsed: 5 min, 25 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 2
Trojan.DisabledAVSecurityCerts, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\SYSTEMCERTIFICATES\DISALLOWED\CERTIFICATES\AD4C5429E10F4FF6C01840C20ABA344D7401209F, Removal Failed, [6983], [436604],1.0.9036
Trojan.DisabledAVSecurityCerts, HKLM\SOFTWARE\MICROSOFT\SYSTEMCERTIFICATES\DISALLOWED\CERTIFICATES\AD4C5429E10F4FF6C01840C20ABA344D7401209F, Removal Failed, [6983], [436604],1.0.9036

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)

(end)

 

Fixlog.txt

[Getouc]

# -------------------------------
# Malwarebytes AdwCleaner 7.2.6.0
# -------------------------------
# Build:    12-18-2018
# Database: 2019-01-25.2 (Cloud)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    01-30-2019
# Duration: 00:00:04
# OS:       Windows 10 Pro
# Cleaned:  10
# Failed:   0

***** [ Services ] *****

Deleted       Update service

***** [ Folders ] *****

Deleted       C:\Users\Jure\AppData\Roaming\IObit\Advanced SystemCare

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|UDP Query User{AF39252D-4E8A-4E1D-A2BA-9F53F8DB117B}C:\program files (x86)\popcorn time\nodejs\node.exe
Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|TCP Query User{BDCC6091-1D60-4E6B-B0C9-9C8C486B0134}C:\program files (x86)\popcorn time\nodejs\node.exe
Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{6C071EA4-3E8C-4568-808E-7D470C0A399A}
Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{3EBD1818-1A03-4F9C-A8CC-F9C225D51DE2}
Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{1ECCBF4B-0B09-40D7-A189-5AC64CAF3405}
Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{D68C9373-767B-41BB-AC6A-56DEECEE5D0A}
Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{BF1F339A-658A-4B21-9060-0B5A6653D273}
Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{437D8D59-CE38-41EA-9C97-053807BDAE7F}

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

No malicious Chromium URLs cleaned.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.

*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [2732 octets] - [30/01/2019 15:51:18]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########

[Getouc]

Microsoft Windows Malicious Software Removal Tool v5.68, January 2019 (build 5.68.15555.1)
Started On Wed Jan 30 15:59:44 2019

Engine: 1.1.15500.2
Signatures: 1.283.998.0
MpGear: 1.1.15201.1
Run Mode: Interactive Graphical Mode

Results Summary:
----------------
No infection found.
 

[kevinf80]

How does your PC respond now, any remaining issues or concerns...?

[Getouc]

Well, as far as I can see, my computer is now 100% clean and I thank you for it. I'm also sure my ping spike problem isn't in malware or virus. Awesome help and respond time, 5 star!

[kevinf80]

Hiya Getouc,

Thanks for the update, continue to complete....

Right click on FRST here: C:\Users\Jure\Downloads\FRST64.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator" If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST64 to uninstall That action will remove FRST and all created files and folders... Next, Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2 Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/ From there you should be good to go... Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

[kevinf80]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks