themauvestorm Posted January 29, 2019 ID:1295289 Share Posted January 29, 2019 I noticed a problem today where my microphone stopped working. I tried all troubleshooting steps, rebooted by pc, and it took a long time to reboot. When it rebooted, the GUI rfeatures all looked strange, and I was unable to mute my audio. I attempted to download avast software, and received an error that "The Base Filtering Engine (BFE) is not running". i enabled the administrator account on my computer, entered it, and I attempted to start the BFE, but received an "error 5: access denied". I tried the same steps in safemode. i tried all known online fixes I could find to restore admin rights, turn backon the BFE, and be able to install antivirus. I hve followed the instructions in this thread. Attached are my files. I quarantined all the threats for now Addition.txt FRST.txt results.txt Link to post Share on other sites More sharing options...
nasdaq Posted January 29, 2019 ID:1295374 Share Posted January 29, 2019 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Lets check the missing services. Download Farbar's Service Scanner utilityhttp://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/ and Save to your Desktop. If using Windows 7 or above, Right-Click on fss.exe and select Run As Administrator. If using XP, double-click to start. Answer Yes to ok when prompted. If your firewall then puts out a prompt, again, allow it to run. Once FSS is on-screen, be sure the following items are checkmarked:Internet Services Windows Firewall System Restore Security Center/Action Center Windows Update Windows Defender Other Services Click on "Scan". It will create a log (FSS.txt) in the same directory the tool is run. Copy & Paste contents of FSS.txt into your reply. === Please post the logs and let me know what problem persists. fixlist.txt Link to post Share on other sites More sharing options...
themauvestorm Posted January 30, 2019 Author ID:1295471 Share Posted January 30, 2019 Fixlog.txt FSS.txt Link to post Share on other sites More sharing options...
nasdaq Posted January 30, 2019 ID:1295578 Share Posted January 30, 2019 Hi, Repair these services. Boot with Safe Mode with Networking. Execute the following. Please Download Tweaking.com - Windows Repair from Here Install and then run the program Execute the instructions on Step 1 Important Click Next on Step 2 Optional, do the Pre Scan skip Step 3 and 4 Optional for now. On Step 5 Backup System Restore Do a Registry backup. When you have completed this click Next Click Repairs - Open Repairs in the bottom right corner Uncheck the All repair button then select just the item(s) listed below 01 - Repair Registry Permissions 03 - Reset Service permissions 04 - Register System Files 05 - Repair WMI 06 - Repair Windows Firewall 16 - Repair Windows Updates 20 - Repair MSI (Windows Installer) 25 - Restore Important Windows Services 26 - Set Windows Service to Default Startup Click the Start button and let the process run to completion. Copy any error messages into Notepad, Save it on your Desktop. ( Reboot if asked to do so) Please copy and paste the Contents of this file on your next reply. === Restart the computer normally. How is the computer running now? Link to post Share on other sites More sharing options...
themauvestorm Posted January 31, 2019 Author ID:1295794 Share Posted January 31, 2019 Okay, I followed the instructions, but didnt get to copy any errors before restarting and now i cant find them. Upon restart, i got an error that olenovo system is not running correctly. I also still have this error pop up on startup from web companion, and my microphone still is not working. Link to post Share on other sites More sharing options...
nasdaq Posted January 31, 2019 ID:1295865 Share Posted January 31, 2019 Hi, Navigate to this page and run the Diagnostics https://support.lenovo.com/ca/en/solutions/ht074644 Let me know what you find. Link to post Share on other sites More sharing options...
nasdaq Posted February 6, 2019 ID:1297107 Share Posted February 6, 2019 Are you still with me? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 27, 2019 Root Admin ID:1300917 Share Posted February 27, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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