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Pup.Optional.Driversupport Wont Delete?

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  • Staff

***This is an automated reply***


Thanks for posting in the AdwCleaner Help forum.

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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  • Root Admin

Hello @burntfrenchfries and :welcome:


Please run the following steps and post back the logs as an attachment when ready.


  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.


Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.


RESTART THE COMPUTER Before running Step 3

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.





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  • Root Admin

Yes, it just scans your system for information of what is running, unless told to do cleanup or removals. It is one of the primary tools used by all websites that assist users in cleaning systems of malware threats.

Antivirus can sometimes detect it as an infection but that is a false positive as they're unable to scan within the file.


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# -------------------------------
# Malwarebytes AdwCleaner
# -------------------------------
# Build:    12-18-2018
# Database: 2019-01-25.2 (Cloud)
# Support: https://www.malwarebytes.com/support
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    01-28-2019
# Duration: 00:00:00
# OS:       Windows 10 Home
# Cleaned:  1
# Failed:   0

***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

No malicious folders cleaned.

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

Deleted       HKLM\Software\Wow6432Node\ActiveOptimization

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

No malicious Chromium URLs cleaned.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.


[+] Delete Tracing Keys
[+] Reset Winsock


AdwCleaner[S00].txt - [4015 octets] - [23/01/2019 20:04:13]
AdwCleaner[C00].txt - [3597 octets] - [23/01/2019 20:04:33]
AdwCleaner[S01].txt - [1453 octets] - [28/01/2019 16:10:03]
AdwCleaner[C01].txt - [1579 octets] - [28/01/2019 16:10:25]
AdwCleaner[S02].txt - [1565 octets] - [28/01/2019 16:20:01]
AdwCleaner[C02].txt - [1711 octets] - [28/01/2019 16:21:17]
AdwCleaner[S03].txt - [1656 octets] - [28/01/2019 16:22:55]
AdwCleaner[C03].txt - [1822 octets] - [28/01/2019 16:23:04]
AdwCleaner[S04].txt - [1778 octets] - [28/01/2019 16:25:02]
AdwCleaner[C04].txt - [1944 octets] - [28/01/2019 16:26:59]
AdwCleaner[S05].txt - [1900 octets] - [28/01/2019 16:36:44]
AdwCleaner[C05].txt - [2066 octets] - [28/01/2019 16:36:55]
AdwCleaner[S06].txt - [2022 octets] - [28/01/2019 16:38:45]
AdwCleaner[C06].txt - [2188 octets] - [28/01/2019 16:51:43]
AdwCleaner[S07].txt - [2144 octets] - [28/01/2019 16:53:15]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C07].txt ##########

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  • Root Admin

Is this a business computer on a work network or was it before?


Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.






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  • Root Admin
  • Root Admin

There was a new version of AdwCleaner posted just today. Please download that new version. Save it to your computer. Close ALL open applications and web browsers, chat programs, etc. then run the tool.





Then post back that new log


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