Malwarebytes endpoints Protection slowing down clients PCs

[Suleman]

Hi,

Our clients PCs are getting slow after installing the Cloud Endpoint agents. i have tried to find out the solution on forum but i am unable to get the solution.

When i stop the endpoint from services, the PCs get normal. Although i sometimes checked the performance on Task Manager and i found that it is taking more than normal ram.

 Does anyone know, how to fix slowing down clients PCs. how can i reach to MB endpoint support person or submit the ticket. This issue is getting serious day by day because we have disabled endpoint on clients which are very much causing performance issue.

 
Thank You.

[exile360]

Greetings,

You may contact Malwarebytes Support directly via the form found on this page or if it is during the hours of 2AM-2PM PST you may use the live chat option by clicking CHAT WITH US on that page above the form.  If you end up filling out the form a member of Malwarebytes Business Support will contact you via the email address you provide on the form as soon as they are able to.

I hope this helps and if there is anything else we might assist you with please don't hesitate to ask.

Thanks

[djacobson]

Hi @Suleman, thanks for getting our attention to your issue. The causes and fixes for symptoms like this can be many, you've made the right step in looking to open a case. The support agent will help determine which piece may be the cause and get you fixed up or escalated to higher support.