Jump to content

Unable to uninstall endpoint with console


Recommended Posts

Hello everyone,
I use for more than 1 year Cloud console with NFR licenses to test the protection of 5 computers.
I am very disappointed with the product and I would like to have some answers to my questions

1 - the antivirus interface on the user side is poor: No statistics, impossible to know the date of the last exchange between the endpoint client and the console (more access for several months without any warning on the cloud console side)
2 - I deliberately caused an infection on my computer to see the reaction on my computer and the endpoint client did not say anything. Yet my computer quickly became uncontrollable and completely infected. I solved the problem by restoring to an earlier date.

3 - On the cloud console, no events on my 5 computers since October 5

4 - On the cloud console, no more active schedules and no alerts about it

5 - I uninstalled an endpoint client from the console. The client is no longer there but the endpoint on the computer is still present and impossible to uninstall.

6 - How to start again and especially how to have effective and safe protection

 

Thanks for your help 😉

 

 

2019-01-27_12h01_50.png.caf19d049e242e9c1ef0ebdb5c71476b.png2019-01-27_12h01_38.png.1ec914656cd3b07b94ab761bbd457ecd.png2019-01-27_12h01_29.thumb.png.e5fe508523b6e016a612d81526ef3e34.png

Link to post
Share on other sites
  • Staff

I only see the communication agent installed in your screenshot, the protection plugin is missing causing your install to be incomplete. Have the external access requirements been completed? The communication portion will not be able to download and install the protection plugin if it cannot access the URL's listed in the admin guide.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.