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Hi Gang

I have a paid license for 2.0.4.1028 - had to format a new system drive (twice within 24 hours) and was denied activation for 3.6.1 'Download Trial'

Can someone provide a suggestion to get activated? Will I need to pay again?

Thank You

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***This is an automated reply***

Hi,

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Greetings,

No, you should not need to pay again.  It is likely that the license was simply activated too many times and needs to be reset.  You should be able to accomplish this via the information in the following Support articles:

First, it would be a good idea to sign up at My.Malwarebytes.com where you may manage your licenses and device activations.  The following Support article provides details on how to do so: My.Malwarebytes.com sign up
Next, the following Support article shows you how to manage your licenses, including how to deactivate them from previous installations to free them up for reinstallation/activation on your current device/Windows installation (you'll likely need to use the Deactivate all option in this case to reset it to 0 activations): Manage licenses for account
And finally, for future reference the following Support article shows you how to deactivate your license for/on an individual device to make this easier in the future whenever you are going to switch devices or reinstall your operating system: Deactivate Malwarebytes license key

If you still have trouble then you may contact Malwarebytes Support directly via the options found on the Support direct contact page and they will assist you further as they have direct access to the licensing system backend.

I hope this proves useful, and if there is anything else we might assist you with please don't hesitate to let us know.

Thanks

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Hello again exile - sorry to bother

I set up an account successfully.

But when trying to add my License and Key recieved a prompt that stated it was already (in use) or was issued?

For clarication I'm using the same machine that I initially set up Malwarebytes in approx. 2014. I bought a new system drive last year and successfully loaded Malwarebytes but had to REFORMAT again yesterday (twice). Do I need to DEACTIVATE my current license and start all over again?

Could you be kind enough to provide the actual links for the appropriate pages? Avoiding the tutorials - they seem to confuse things (sorry).

Am I missing something?

Thanks again

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OK, it would probably be best to contact Malwarebytes Support directly since they have direct access to the licensing system and should be able to reset it for you.  It sounds like the licensing system thinks that the license is still active/in use on your 'old' system (the original Windows installation where it was first installed).

You can get in touch with them by filling out the form on this page and they will respond via email to assist you directly.

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