s5 mark and other pups keep coming back

[nhyrum]

hello. I ran an infected file. it was LOADED with bugs. there was a worm and many other bad files. ive ran multiple different anti malware and anti virus softwares, paid and free. ive folowed two guides for removing the s5 mark and MBAM results come back clean, spybot search and destroy comes back with a few things. ive used the anti root kit as well. anyway, i believe im still infected, as i now cannot cast from that PC to my chromecast. i can from my phone to that same chromecast though. any tips?

[nhyrum]

i have attached both the most recent MBAM scan log and the first/worst log. the rest of the logs are from today/now

first scan.txt

most recent.txt

Addition.txt

FRST.txt

[nasdaq]

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

I have identified a bad SmartService infection.

You will need access to a spare PC and a USB flash drive that has not been in contact with the sick PC...
Let me know if you have these access to these devices.

I need to know first if you can enable the Recovery Environment.
It will be needed to remove this infection.

Open FRST on the compromised computer:

copy/paste the following inside the text area of FRST. Once done, click on the Fix button. A file called fixlog.txt should appear on your desktop. Attach it in your next reply.

Start::
CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
CMD: bcdedit.exe /set {default} recoveryenabled yes
End::

http://i121.photobucket.com/albums/o239/kevinf80/Farbar%20Tools/frst%20b.jpg&key=98f8e4fa906452a8ed54423fd0407a3d120fe6064437244ca29c06ed5f968755]

On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
Copy and paste its content in your next reply.

Wait for further instructions.
<<<>>>

[nhyrum]

yes, i have access to a pc that has not interacted with the infected pc, ever

Fixlog - new.txt

[nasdaq]

Hi,

Lets proceed:

Read all the instructions before proceeding.
Take your time and all should be well.

Preparing the USB Flash Drive

Boot up your spare PC:
Plug in the flash drive, navigate to that drive, right click on it direct and select format. Quick option is adequate.

Next,

On that same PC download the right version of Farbar program for your system to Desktop or the Flash drive.
64-bit or 32 bit version. Select the one you need.
https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

If the files were saved on the Desktopl Move the executable (FRST.exe or FRST64.exe) to your USB Flash Drive 
 

How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system.
https://support.microsoft.com/en-us/help/827218/how-to-determine-whether-a-computer-is-running-a-32-bit-version-or-64

Do not plug the Flash Drive into the sick PC until booted to Recovery Environment.

Boot the compromised PC to Recovery Environment, if you are unsure of that action have a read at the following link, maybe bookmark for future reference...

To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

From the Windows 10 Tutorial you should get access to the Advanced Startup Options at boot for Windows 10

Select in this order
"Troubleshoot" > "Advance Options" > "Command Prompt"

Once in the command prompt

Plug your USB Flash Drive in the infected computer

In the command prompt, type notepad and press on Enter
Notepad will open. Click on the File menu and select Open
Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
Note: Replace the letter e with the drive letter of your USB Flash Drive
FRST will open
Click on Yes to accept the disclaimer
Click on the Scan button and wait for the scan to complete
A log called FRST.txt will be saved on your USB Flash Drive. Attach it in your next reply.

p.s.
If at any time you need additional information please ask before proceeding.

Wait for further instructions.
 

 

[nhyrum]

FRST.txt

[nasdaq]

Hi,

Looking good.

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

If not already done, please run Malwarebytes and delete any remnant entries reported.

Let me know of any remaining issues with this computer.

fixlist.txt

[nhyrum]

4 minutes ago, nasdaq said:

Hi,

Looking good.

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

If not already done, please run Malwarebytes and delete any remnant entries reported.

Let me know of any remaining issues with this computer.

fixlist.txt

do i need to do this from the flash drive and in recovery mode?

[nasdaq]

No. The normal mode.

[nhyrum]

perfect, i believe that took care of it, i can now see all cast devices. lesson learned...

[nhyrum]

6 hours ago, nasdaq said:

No. The normal mode.

i apologize, i forgot to post the log

 

Fixlog.txt

[nasdaq]

Looking good.

Glad we could help.

[AdvancedSetup]

Glad we could help.

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