Not all devices are shown on my license devices list?

[Adovin]

I have 0 of 4 available devices, meaning I cannot use my key on any new devices I get. Only two of them are showing and the other two are not there but are clearly still taking up space on the license preventing me from using it in the future if needed. How do I get these ghost devices off my license?

[Malwarebytes]

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[exile360]

Greetings,

I believe this can happen sometimes when you remove or deactivate the software on a single device and then reinstall/reactivate it later.  That would explain the phantom activations taking up your remaining licenses/device activations.  You should be able to correct this by using the Deactivate all link at the bottom right of the Manage devices interface.  That should reset your license activations to 0, then you'd just need to activate your two devices normally again and that should leave you with your additional 2 remaining license activations.

There may be another way to resolve the issue, however it would likely involve contacting Malwarebytes Support directly as I believe they have direct access to the backend of the license activation/management system.  If you wish to go that route instead then it would be best to contact them via one of the options found on this page and they will assist you.

Please let us know if that resolved the issue or not and if there's anything else we might assist you with.

Thanks

[Adovin]

This has resolved the issue, thank you for your fast response!

[exile360]

Excellent, I'm glad to be of service

If you have any future questions or issues please don't hesitate to post again.