Unable to Turn On Real Time Protection Version 3.6.1

[shiverth]

Unable to Turn On Real Time Protection Version 3.6.1

mbst-grab-results.zip

I have ran the support tool

I tried installing a fresh copy over top

I went into the advanced options and ran clean that restarted my machine and re-download a fresh copy

but none of those steps worked, and then proceeded to gather logs and post it here

[LiquidTension]

Hello,

Thank you for providing the troubleshooting logs. Please do the following:

• Right-click the Malwarebytes icon in the notification area (next to the clock) and click Quit Malwarebytes.
• Press the Windows Key + R on your keyboard at the same time.
• Type services.msc and click OK.
• Scroll through the list of services until you reach Malwarebytes Service. Right-click Malwarebytes Service and click Properties.
• Set the Startup type to Automatic (Delayed Start).
• Click OK and close the Services window.

Once done, please restart the computer (Start button > arrow next to Shut down > Restart). After the restart, please open Malwarebytes and verify the state of the Malware Protection, Web Protection and Ransomware Protection. Let me know how you get on.

[exile360]

I believe this is an issue with Insider Preview build 18323 of Windows 10 as I've seen similar reports from several other users running the Insider Preview.  Also bear in mind that, at least as I understand it, Malwarebytes does not officially support any beta/early preview operating systems, including the MS Insider Preview builds, so official support for build 18323 should not be expected until it is released officially to non-insiders by Microsoft and that unforeseen issues may occur when running Malwarebytes software on the test operating system.

Here are a couple of other topics where similar issues with the Insider Preview build have been reported:

https://forums.malwarebytes.com/topic/241843-malwarebytes-turned-off-on-windows-10-build-18323-19h1/
https://forums.malwarebytes.com/topic/241849-w10-build-upgrade-to-18323-switches-of-mbw-protection/

Edited January 25, 2019 by exile360

[ardrgd]

same problem with the same eval copy release of win 10 Pro

[exile360]

Thanks for reporting.  Yes, this issue seems to be pretty common based on all the reports I'm seeing and I believe Microsoft is investigating the issue.  Hopefully they will have it fixed soon; hopefully before they decide to release build 18323 to the general public.

[ardrgd]

11 minutes ago, ardrgd said:

same problem with the same eval copy release of win 10 Pro

with delayed start- error reports that "MB can't load anti rootkit DDA driver", real time protection is off and will not turn on manually.

[fxjacobb]

Those affected by this should role back their Insider Preview Build 18323 to 18317. 

This resolves the problem.

[LiquidTension]

Hi everyone,

If you've yet to do so, please update to Windows 10 build 18329 and let us know if you continue to experience an issue with Malwarebytes.

[ardrgd]

Build 18329 resolves the problems with limited protections using version 3.6.1

If 3.7 is available as some report it is not automatically downloading and 3.6.1 is responding as the current update.

[LiquidTension]

1 hour ago, ardrgd said:

Build 18329 resolves the problems with limited protections using version 3.6.1

If 3.7 is available as some report it is not automatically downloading and 3.6.1 is responding as the current update.

Hello,

Prior to today, 3.7 was only available via the beta channel (Settings > Application > Beta Application Updates).

It has now been released to all users. See here: https://forums.malwarebytes.com/topic/242280-ladies-and-gentlemen-mb371/
Note that this update is being metered out, so you may not receive an update notification immediately.

If you wish to update immediately, click Settings followed by Install Application Updates.