W10 Build upgrade to 18323 switches of MBW protection

[JanB1948]

Upgradeds today  my tiny W10 32 bits  tablet  fromW10  build 183173 to build 18323 Upgradse went OK

After the update BWB 3..6.1.1711 came up with errors

• Web protection Off
• Malware protection Off
• Ransomware protection Off

They cannot be sitche on .

Warning of a possible rootkit is given.

MalwareBytes  ran a scan but did not find any problems

 Tried uninstallation and reinstallation ( plus reactivation) but the problem still stays.

Was still working OK on Build 18317.

 

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[exile360]

Greetings,

Thank you for reporting this issue.  I've seen a few other reports so far of similar problems with the latest MS preview build.  Do keep in mind that Malwarebytes does not guarantee compatibility with any beta/test operating systems/updates, so until build 18323 is released officially to non-preview users, it is not guaranteed to work properly.

That said, if you haven't tried performing a full clean uninstall/reinstall of the software using the official Malwarebytes Support Tool then that might be worth a shot to see if it corrects the issue:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
   

[Potholer]

Sadly, using the Malwarebytes Support Tool fails to overcome the problem.

[cchilderhose]

8 minutes ago, Potholer said:

Sadly, using the Malwarebytes Support Tool fails to overcome the problem.

Agreed it does as I just tried it.  I am swapping over to Emsisoft for now until this is fixed.

[JanB1948]

Noticed  also a message telling it is unable to load the Anti Root kit driver.

[exile360]

1 hour ago, JanB1948 said:

Noticed  also a message telling it is unable to load the Anti Root kit driver.

Yes, based on the logs I've been seeing from users affected by this issue, it appears that the root of the problem is that, for whatever reason, Malwarebytes is failing to install its drivers for the affected protection components as each of them uses their own driver, just like Anti-Rootkit does.  So whatever has changed in the Insider Preview build of Windows 10 is apparently affecting Malwarebytes' ability to install and register its drivers.

[JanB1948]

I had alleady tried the nomal run with the support tool on the two affected systems and, as you advised me, now also tried the advanced version. The issueremains however.

I assume that de setup version to be downloaded  is the same as the tool is using?

Regards JanB

[exile360]

Yes, that's correct.  Unfortunately I don't know of a fix for this issue currently, but hopefully Microsoft will get the problem corrected on their end soon.

[JanB1948]

Yes  as everything was still  working OK on the  W10 Insiders build 18317.

Problem report was submitted thers anyway. Please  Upvote , Upvote Upvote!

But  I assume MBW development will look at this issue too. 

 

 

[exile360]

Yes, the Malwarebytes Developers will definitely be looking into this issue and it has already been reported to the Malwarebytes Product team as well.

[JanB1948]

And have the MWB support tool available. 

[warp005]

Same issue here.