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Malwarebytes turned off on Windows 10 Build 18323 (19H1)

Kabutocub
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Kabutocub

Kabutocub

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The latest version of Malwarebytes Home seems to be incompatible with the Windows 10 Insider Preview Build (18323-19H1).

All services except Exploit Protection are turned off and you can't turn them back on.

Restart does nothing.

Uninstall hangs until one of the Malwarebytes processes is manually terminated. Re-install works then the services turn themselves off again seconds later.

Anyone else having this issue?

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Malwarebytes

Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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  6. Click the Advanced tab
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1PW

1PW

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Posted (edited)

Hello @Kabutocub and :welcome:

Do you have the ability to do a fallback to Windows 10 Insider Preview Build 1903's 18317?

If so, that may be that system's temporary resolution till a Malwarebytes Staffer/Developer can weigh in.

Please reply with a mbst-grab using post #2 above before you fallback.

Thank you.

cc: @tetonbob @LiquidTension @AdvancedSetup

Edited by 1PW
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siliconman01

siliconman01

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Posted (edited)

Experiencing the same issue on my Insider Build test machine with Windows 10 Insider Preview Build (18323-19H1) for Windows 10x64 PRO.

Used the mb-support tool to fully remove MBAM.  An attempt to re-install fails with a statement by the MBAM installer that the Anti-Rootkit DDA driver cannot be installed and to reboot.  MBAM restarts but all protection is off.  On reverting it to the Free version, it will scan okay.  Will submit a mbst-grab shortly.

 

mbst-grab-results.zip

Edited by siliconman01
Added mbst-grab-results
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LiquidTension

LiquidTension

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@Kabutocub  Did the issue occur prior to installing 18323 (19H1)?

@siliconman01 Thank you for the logs. Please carry out the Process Monitor instructions below and provide the generated file.

MgeHyNE.png Run Process Monitor

  • Please download run_procmon.bat using the link below.
    → https://malwarebytes.box.com/s/he92cwwd71sa0w7waiub8wx69ymb5d4i
  • Open your Downloads folder.
  • Double-click CX41PDv.png run_procmon.bat. Click Yes if prompted by AVOiBNU.jpg User Account Control.
  • Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.
  • A black Command Prompt window will appear.
  • When prompted to carry out the tasks, please do the following:
    • Try to launch Malwarebytes and wait for the DDA Driver error.
    • Don't click Yes to restart.
  • Once done, click inside the Command Prompt window and press Y on your keyboard followed by Enter.
  • Upon completion, a file named HSPwQfy.png procmon-log.zip will be saved to your Desktop. Please attach the file in your next reply.
  • Note: If the file is too large, you will be provided instructions to upload the file to a file hosting website (wetransfer.com).
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siliconman01

siliconman01

Posted
Posted (edited)
3 hours ago, LiquidTension said:

@Kabutocub  Did the issue occur prior to installing 18323 (19H1)?

@siliconman01 Thank you for the logs. Please carry out the Process Monitor instructions below and provide the generated file.

MgeHyNE.png Run Process Monitor

  • Please download run_procmon.bat using the link below.
    → https://malwarebytes.box.com/s/he92cwwd71sa0w7waiub8wx69ymb5d4i
  • Open your Downloads folder.
  • Double-click CX41PDv.png run_procmon.bat. Click Yes if prompted by AVOiBNU.jpg User Account Control.
  • Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.
  • A black Command Prompt window will appear.
  • When prompted to carry out the tasks, please do the following:
    • Try to launch Malwarebytes and wait for the DDA Driver error.
    • Don't click Yes to restart.
  • Once done, click inside the Command Prompt window and press Y on your keyboard followed by Enter.
  • Upon completion, a file named HSPwQfy.png procmon-log.zip will be saved to your Desktop. Please attach the file in your next reply.
  • Note: If the file is too large, you will be provided instructions to upload the file to a file hosting website (wetransfer.com).

The zipped Procmon file is 126 mbytes.  Please provide wetransfer.com upload instructions

Edited by siliconman01
request for wetransfer.com instructions added
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Corrine

Corrine

Posted
Posted (edited)

FYI:  Eight topics submitted to the Feedback Hub regarding the latest Windows Insider Build 18323 and  the missing MBAM Anti-Rootkit DDA Driver with only Exploit Protection working and all other options "locked" off.  As with everyone else reporting, Malwarebytes Premium was working perfectly until restart completing the Build installation.  (Encouraging Upvoting the issue in the FBH so the Microsoft Developers will see that something they likely did caused the issue.)

Edited by Corrine
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exile360

exile360

Posted
Posted

Thanks Corrine.  I've been tracking this issue as well and have seen several threads and reports from several users with this issue with the Insider Preview build and it does indeed appear to be an issue with the new build preventing Malwarebytes from installing drivers based on the logs and reports I've analyzed so far.

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bigstu_

bigstu_

Posted
Posted

@Kabutocub, @siliconman01

Hi there, I'm having the exact same issue here and tried all the previously stated fixes:

Web protection:                        off
Exploit protection:                    on
Malware protection:                off
Ransomware protection:        off

Windows 10 Pro x64, Build 18323.19H1 release190119-1759

Malwarebytes version: 3.6.1.2711
Component package version: 1.0.527
Update package version: 1.0.8970

Here are the log files: mbst-grab-results.zip

Ran run_procmon.bat and procmon-log.zip is 314Mb so please advise how to upload it thanks.

 

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lmod

lmod

Posted
Posted

I opened a ticket ( 2522848 ) yesterday about this problem, after running the support tool, which I understand collected some data and transmitted it to Malwarebytes. and offered to create a ticket. If someone is working on that it may be worthwhile consolidating the efforts.

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exile360

exile360

Posted
Posted
52 minutes ago, lmod said:

I opened a ticket ( 2522848 ) yesterday about this problem, after running the support tool, which I understand collected some data and transmitted it to Malwarebytes. and offered to create a ticket. If someone is working on that it may be worthwhile consolidating the efforts.

Yes, the Support team has been made aware of this issue as have the members of the Product team so they will definitely collect all of the reports and information that has been provided for analysis.  Thank you for your help with this, and that goes for all of those who have reported on this issue.  I hope that it may be resolved soon, but I suspect that action may be required on Microsoft's end to correct the issue completely so hopefully they will take action on this issue as it has been reported to them by several individuals already and I'm sure that Malwarebytes will reach out to them directly if necessary as well.

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