Background Service is Offline and Installation Failed on Mac (Mojave)

[PixelPusher101]

Hi all,

I have had an issue on my MacBook Pro running Mojave tonight where my internet connection has kept dropping in and out or not worked at all. MalwareBytes was quiet so when I opened it, I was presented with the 'Background Service is Offline' error. I attempted to reinstall by downloading the latest version, however I am presented with 'Installation Failed'.

My internet connection is now stable (no idea what happened!) I have also now uninstalled the current version I have, and also attempted to redownload the file several times, all successfully, but each time I get an Installation Failed error.

So at the moment I cannot even install the product again to use it. Can anyone help please?

Thanks!

[alvarnell]

Did you update to Mojave 10.14.3 yesterday when it was released and did this problem occur after that?

In any case, you'll get better and faster results by opening a support ticket directly with the support staff at https://support.malwarebytes.com/community/consumer/pages/contact-us. That way they can gather some more sensitive information about your situation so you won't have to expose it here publicly.

Edited January 24, 2019 by alvarnell