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Computer freezing after virus removal


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I recently switched over to Malwarebytes after realizing AVG sucks, and found that I had a LOT of problems that it didn't detect. I scanned and quarantined all of the problems, but now my computer is freezing as a result of this. I would really appreciate it if somebody could help see if anything was quarantined as a false positive and if that's what could be causing the freezing. Here is my scan report.

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  • Staff

***This is an automated reply***

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  • Staff

Hello,

The freezes you're experiencing are unlikely related to the items quarantined. Instead, it's more likely to be related to the following issue:
https://forums.malwarebytes.com/topic/241223-malwarebytes-for-windows-and-windows-7-freezelock-up/

Please install the latest components package version for Malwarebytes and check if the freezing still persists or not. See this post for details:
https://forums.malwarebytes.com/topic/240530-another-windows-7-x64-freeze-after-the-10508-update/?do=findComment&comment=1293773

Once installed, please let me know the results.

There is some minor potentially unwanted software remaining that we can clear up once you've confirmed the freezing no longer occurs with the new Malwarebytes version.

 

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  • 1 month later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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