openoikos Posted January 22, 2019 ID:1293928 Share Posted January 22, 2019 Every scan finds the PUP.Optional.Legacy pup. I've noticed that every removal process is a little different and often specific to a PC. Can someone provide instructions and steps for complete removal? As suggested by a previous discussion and I scanned with FRST.exe. I attach the two files FRST.txt and Addition.txt FRST.txt Addition.txt Link to post Share on other sites More sharing options...
nasdaq Posted January 22, 2019 ID:1293974 Share Posted January 22, 2019 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Bitdefender Download and run their uninstaller tool from this site. This will remove all traces of the program that you removed.https://www.bitdefender.com/uninstall/ Restart the computer when the removal is completed. === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === If the problem persists please post the log that is reporting the PUP.Optional.Legacy pup. If you are using the Sync Chrome with other devices that may be the cause. Remove it to reset the Sync in Chrome. Read this article and proceed. Chrome Secure Preferences detection always comes backhttps://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ <<<>>> fixlist.txt Link to post Share on other sites More sharing options...
nasdaq Posted January 27, 2019 ID:1294921 Share Posted January 27, 2019 Are you still with me? Link to post Share on other sites More sharing options...
openoikos Posted January 28, 2019 Author ID:1295046 Share Posted January 28, 2019 Thank you. It's OK. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 30, 2019 Root Admin ID:1295502 Share Posted January 30, 2019 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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