Can't open Malwarebytes because of virus

[Franhx]

 

I know I downloaded a ton of viruses from a fake torrent. Some trojans and even ransomware that was turning my files into .tfudet files and making them inaccessible.  I think I got rid of most of it but not all,  now I can't access some programs like I can't open MLWB or some others antiviruses, I can't open chrome, and some other issues that I wasn't having before. I don't know what to do anymore please help, how I identify what's wrong and how do I fix it.

[Franhx]

7 hours ago, Franhx said:

 

I know I downloaded a ton of viruses from a fake torrent. Some trojans and even ransomware that was turning my files into .tfudet files and making them inaccessible.  I think I got rid of most of it but not all,  now I can't access some programs like I can't open MLWB or some others antiviruses, I can't open chrome, and some other issues that I wasn't having before. I don't know what to do anymore please help, how I identify what's wrong and how do I fix it.

'Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item' Is the error that i'm getting  

[kevinf80]

Hello Franhx and welcome to Malwarebytes, Run the following: Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status...   Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans"   Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Thank you, Kevin..

[Franhx]

here

Addition.txt

FRST.txt

[kevinf80]

Thanks for those logs Franhx,

Unistall the following:

CloudNet
CPUID

Next,

Continue with the following:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Open Malwarebytes Anti-Malware.   On the Settings tab > Protection Scroll to and make sure the following are selected: Scan for Rootkits Scan within Archives   Scroll further to Potential Threat Protection make sure the following are set as follows: Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended) Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)   Click on the Scan make sure Threat Scan is selected, A Threat Scan will begin. When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab If asked to restart your computer to complete the removal, please do so When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard. Wait for the prompt to restart the computer to appear, then click on Yes. After the restart once you are back at your desktop, open Malwarebytes once more to retrieve the log. To get the log from Malwarebytes do the following:   Click on the Reports tab > from main interface. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options: Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply   Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror   Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop Ensure to get the correct version for your system.... https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window In the "Scan Type" window, select Quick Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\mrt.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time.... Let me see those logs in your reply, also tell me if there are any remaining issues or concerns... Thank you, Kevin....

fixlist.txt

[Franhx]

Ok, so I just tried to uninstall CloudNet and a Command Prompt window opened. I screenshotted and attached it to this response. As for ' CPUID ', I can't find it in the list of programs to uninstall, so I didn't, I don't know how to.
I ran the fix with the 'fixlist' on the same folder as the 'FRST' program as you said and attached the Fixlog to this response too.
My Malwarebytes still won't open, it shows the same error.
Ran the AdwCleaner, found 5 threats, cleaned and restarted. Here are the logs.
Ran the "Malicious Software Removal Tool" found no threats. Here are the logs too.

Thank you so much for helping me with this.

AdwCleaner[C01].txt

Fixlog.txt

mrt.log

[kevinf80]

Try a clean install of Malwarebytes, see if it will run after that...

Do the following to perform a clean removal/reinstall of the application to make certain there aren't any corrupt remnants being left behind which may be causing this issue:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Does Malwarebytes run now...?

[Franhx]

YES, yes now it does open, I just started the free premium trial.
Now, what should I do to clean up my computer, off the Trojans and that CloudNet that I can't uninstall,  and CPUID.
About the ransomware that i had, i downloaded an antivirus that was in an article that helped fix that, and it analyzed and found numerous trojans, addpops, and 1 ransomware.
When it finished analyzing it asked to pay for the program to clean the viruses. I could't pay for it so i manually deleted the files that this antivirus had found. Some i could, some i could not, like this CloudNet, i deleted every file afected by the ransomware that was turning my files into .tfudet . And since no other files converted. So all of this is super dumb but i didn't know any other way to clean the computer.

[kevinf80]

Post the log from Malwarebytes when the scan is finished, make sure to quarantine all found entries. When complete run a nother scan with FRST and we can see what else needs removing...

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

 

[Franhx]

I had like 20 trojans, pretty insane.  I just attached everything you asked for. 
I just reinstalled chrome and I can use it now 😊

mlwb scan results.txt

FRST.txt

Addition.txt

[kevinf80]

Malwarebytes logs show "No action taken" against found entries, is that correct...?

[Franhx]

Idk where it says that but i deleted every threat that was put into quarantine after the scan

[kevinf80]

This is appended to all found entries in Malwarebytes log "Sin acciones por parte del usuario" I translate that as "Without actions by the user"

[Franhx]

Yeah sorry, I think that's is a pre-log. You can save the logs just as the scan finishes and I think that's what I did, but after that, I put everything in quarantine and deleted it. That translation is correct. 

[kevinf80]

Thanks for the update, run the following fix with FRST...

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Post that log, also tell me if there are any remaining issues or concerns...

Thank you,

Kevin

 

fixlist.txt

[Franhx]

There is the log.
I think that's all, you're truly a legend man, thank you very much. I was just about to reboot my pc.
I downloaded all this malware from a PirateBay proxy {in my country is blocked}. There are torrents with an impossible amount of seeders and leechers, like 7000 for a not popular game, for example, that was just posted like today or yesterday, and no comments, that's how you know. And knowing this my dumb ass installed one anyway. I think this is an issue from the proxy page and not from the official TPB site, now I can't find them I don't know why. 
Anyways I thought you may encounter people with the same problems because of the same reason so it may help.

Fixlog.txt

[kevinf80]

Thanks for the log and update, if no issues clean up as follows:

Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down: "Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked:   Remove disinfection tools <----- this will remove tools we may have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/ Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

[kevinf80]

Glad we could help.

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Thanks