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Bshadic

Windows 10 infected Malwarebytes cannot detect and crashing, Help!

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 I recently noticed my paid subscription to Malwarebytes kept crashing partway through scans. I also have avg paid full protection and somehow I still got infected even though I’m very careful and clean. Avg cannot detect either, both on max settings.

  Went to safe mode, cannot run windows defender scans, cannot run avg, Malwarebytes cannot detect anything. Really need help cleaning my machine, please help!! No downloads or extra files and cannot find a virus although I’m a novice at that.

 

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Your logs are clean of malware.

Your Antivirus and Malwarebytes are conflicting.

Follow the instructions on this page.

Malwarebytes for Windows antivirus exclusions list
https://support.malwarebytes.com/docs/DOC-1123

Let me know if the problem persists.

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