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OzBoz

PC Pitstop blocked

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I have the same problem with the annoying popup, however I do not have scheduled scans programmed for PC Matic.

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It looks like the original poster received an answer via PM. 

I can't find the program/file in the link provided in the block notice, so I'm wondering what's going on here.  A scan with Malwarebytes on the PC Pitstop folder does not find any problems, so this is either a false positive (deliberate??) or Malwarebytes is not doing the job It's been paid to do.  Why, if this is an exploit, has the program not offered to quarantine the "offending" exploit. This has only started recently, and there have been no updates in PC Matic in this time period, so the change must be in an update from Malwarebytes.

I am starting to suspect that this is another chapter in the long running spat between Malwarebytes and PC Pitstop in which Malwarebytes listed every file originating from PC Pitstop as a Potential Unwanted Program.

Lots of questions here that need answers.

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On 12/19/2018 at 7:12 AM, Arthi said:

Hi,

I have sent you a PM. Thanks.

Can you send me one too?

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15 hours ago, Arthi said:

Hi All,

Can you try the below test build (Malwarebytes Anti-Exploit) and let us know if it resolves your issue?

Note: If you are using Malwarebytes, please disable Exploit protection in it and install this build.

https://malwarebytes.box.com/s/3c0phipczdzijp9lfn1rjf7v31jlw1fz

Thanks.

 

This fix stops the  exploit warning popping up as far as I can tell, but now a "Real-Time Protection turned off warning" pops up even more frequently, so overall there's no improvement.

I haven't seen the original exploit blocker pop up, but surely that's because it's turned off in Malwarbytes, as the new popup keeps telling me. Also, I notice that there is a charge for this new exploit protection, which is a bit rich considering I have already paid for this facility in the main program.  

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In addition to the real-time protection warning every few minutes, I can not turn it back on in the main program.  I have uninstalled the anti-exploit fix but I still can not turn this feature back on in the main program. 

So to sum up, something that you have changed recently, has caused the anti-exploit warning to pop up for a false positive, every half hour or so.  You have put out a fix, which may or may not work, but causes the main program to warn that real-time protection is turned off every few minutes, which is even more annoying than the original problem.  The on/off switch in the main program is now inoperable, even after uninstalling the fix. So I now have a program which is useless as far as full protection is concerned.  I also find it significant that all these false positives are triggered against PC Matic, and we know there is a history there.

So, I will keep an eye on your endeavours in fixing this security hole, but in the meantime I have uninstalled Malwarebytes completely, and gone back to PC Matic's Super Shield, backed up with Eset's Internet Security on call.

 

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Anyone managed to fix this problem yet?

I've tried the above fix, and a fix on a support ticket, but neither of them work.

Cheers.

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@Parkcityjoe

My fix for this problem was to uninstall Malwarebytes and use another AV application.  For me, there are two main issues.  Firstly, there is the problem of dealing with false positives based on commercial infighting with a competitor, and secondly, it is a matter of trust.  I do not trust an application that manipulates results in order to gain some sort of advantage over a rival's application. This false positive with PC Matic has a history going back a long way, and Malwarebytes was fully aware of it, and they have had plenty of time to correct.  Are you prepared to commit the security of your computer's data to an application that performs these kinds of manipulations?  I certainly am not.

Just my opinion based on my experiences.

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