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roxter

Servers/ Staff Operation Affected since Install

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HI

I have recently installed MBEP on our servers and have had a lot of issues relating to long logins and network shares not being available once users connect in using RDP, within the servers no internet access is possible at that same time, I have looked at the Cheat sheet and have removed the protections not recommended or supported for the relevant servers, I have also tried calling the UK based support number which is found within the licensing document and this tells you that they are unable to take the call at the moment and to hang up and call back again.

I am looking to get support on particular exclusion lists, best config and any other information that can assist be to actually use the SAAS as intended.

Really need help on this and have had to disable the Malwarebytes service on FS, TS to restore working functionality to the staff which is not an acceptable practice and defeats signing up to the Endpoint protection for 2 years without ability to speak with an agent or technical support member of staff.

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I am on a different team in different timezone, but suggest:

If the server happens to have ActiveDirectory/DNS co-located with Terminal Server, then review this article - https://support.malwarebytes.com/docs/DOC-2591

If there is any other anti-malware product also running, then configure exclusions to avoid clashes.  If the other product has Web Filtering, then disable Malwarebytes' web filtering as two web filters can be redundant/clash.

Otherwise, submit a case via https://support.malwarebytes.com/community/business/pages/contact-us

To expedite a response, ensure to identify Server Operating system versions.  Provide logs up front:
https://support.malwarebytes.com/docs/DOC-1818
Submit FRST logs - https://support.malwarebytes.com/docs/DOC-1318
Submit report from Microsoft MSINFO32 utility. 

Remember to forward the 'FileMail' receipt to the case.

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