YanKelly Posted January 18, 2019 ID:1293198 Share Posted January 18, 2019 I am infected by a virus that takes up my CPU: Thanks would appreciate some help Link to post Share on other sites More sharing options...
YanKelly Posted January 18, 2019 Author ID:1293203 Share Posted January 18, 2019 Also, I can't open the files location because access is denied. FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 18, 2019 Root Admin ID:1293206 Share Posted January 18, 2019 Hello @YanKelly and The computer is infected with a rootkit that requires a special means top remove. Using BitTorrent software and similar P2P software makes it much easier to infect your computer. Aside from about 95% of all use is illegal, it's just so much more difficult to protect your computer and keep it clean by using such software. You're going to need to have access to another clean computer to help clean this computer. For the next part, you'll need to download the FRST (executable on a clean computer and move them onto your USB Flash Drive. That USB can only be inserted in the infected computer if it is either shut down or in the Windows RE (Recovery Environment). Otherwise, the infection will mess with the files on the USB and you'll have to restart all over again. Farbar Recovery Scan Tool (FRST) - Recovery Environment Scan Follow the instructions below to download and execute a scan on your system with FRST from the Recovery Environment, and provide the logs in your next reply. Item(s) required: USB Flash Drive (size depends on if you have to create a USB Recovery or Installation media) Another computer (clean of infection) CD/DVD (optional: only needed if you need to create a Recovery or Installation media and your USB Flash Drive is too small) Preparing the USB Flash Drive Download the right version of FRST for your system from a clean computer: FRST 32-bit FRST 64-bitNote: Only the right version will run on your system, the other will throw an error message. So if you don't know what your system's version is, simply download both of them, and the one that works is the one you should be using. Move the executable (FRST.exe or FRST64.exe) onto your USB Flash Drive Boot into the Recovery Environment To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below: Restart the computer Once you've seen your BIOS splash screen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears Use the arrow keys to select Repair your computer, and press the Enter Select your keyboard layout (US, French, etc.) and click on Next Click on Command Prompt to open the command promptNote: If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums. To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForumsNote: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial. To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForumsNote: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums. Once in the Windows RE, plug the USB Flash Drive into the computer Once in the command prompt In the command prompt, type notepad and press on Enter Notepad will open. Click on the File menu and select Open Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter Note: Replace the letter e with the drive letter of your USB Flash Drive FRST will open Click on Yes to accept the disclaimer Click on the Scan button and wait for the scan to complete A log called FRST.txt will be saved on your USB Flash Drive. Attach it in your next reply Thanks Ron Link to post Share on other sites More sharing options...
YanKelly Posted January 18, 2019 Author ID:1293403 Share Posted January 18, 2019 16 hours ago, AdvancedSetup said: Hello @YanKelly and The computer is infected with a rootkit that requires a special means top remove. Using BitTorrent software and similar P2P software makes it much easier to infect your computer. Aside from about 95% of all use is illegal, it's just so much more difficult to protect your computer and keep it clean by using such software. You're going to need to have access to another clean computer to help clean this computer. For the next part, you'll need to download the FRST (executable on a clean computer and move them onto your USB Flash Drive. That USB can only be inserted in the infected computer if it is either shut down or in the Windows RE (Recovery Environment). Otherwise, the infection will mess with the files on the USB and you'll have to restart all over again. Farbar Recovery Scan Tool (FRST) - Recovery Environment Scan Follow the instructions below to download and execute a scan on your system with FRST from the Recovery Environment, and provide the logs in your next reply. Item(s) required: USB Flash Drive (size depends on if you have to create a USB Recovery or Installation media) Another computer (clean of infection) CD/DVD (optional: only needed if you need to create a Recovery or Installation media and your USB Flash Drive is too small) Preparing the USB Flash Drive Download the right version of FRST for your system from a clean computer: FRST 32-bit FRST 64-bitNote: Only the right version will run on your system, the other will throw an error message. So if you don't know what your system's version is, simply download both of them, and the one that works is the one you should be using. Move the executable (FRST.exe or FRST64.exe) onto your USB Flash Drive Boot into the Recovery Environment To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below: Restart the computer Once you've seen your BIOS splash screen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears Use the arrow keys to select Repair your computer, and press the Enter Select your keyboard layout (US, French, etc.) and click on Next Click on Command Prompt to open the command promptNote: If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums. To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForumsNote: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial. To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForumsNote: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums. Once in the Windows RE, plug the USB Flash Drive into the computer Once in the command prompt In the command prompt, type notepad and press on Enter Notepad will open. Click on the File menu and select Open Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter Note: Replace the letter e with the drive letter of your USB Flash Drive FRST will open Click on Yes to accept the disclaimer Click on the Scan button and wait for the scan to complete A log called FRST.txt will be saved on your USB Flash Drive. Attach it in your next reply Thanks Ron i can't get into the Recovery Environment I have tried all 7 methods. When i first got this virus I had anonymizer gadget and music started playing. I deleted the applications and ended the tasks that were causing music to play. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 18, 2019 Root Admin ID:1293404 Share Posted January 18, 2019 Okay, use this method then. Requires access to another clean computer. If your computer does not have the Windows Recovery Environment installed and available you can use the following method to run the Recovery Environment from a bootable USB disk. NOTE: This USB disk needs to be created from a clean computer. You cannot use an infected computer for this process NOTE: An 8GB USB 2.0 stick is required or at least recommended. In some cases a USB 3.0 disk can be used but some computers have issues booting from USB 3.0 disks. Example drive (no endorsement implied, example only) - This drive example has not been tested by me. It is an older 2015 model with many good reviews though.Amazon: Kingston 8GB DataTraveler 101 G2 USB 2.0 Flash Drive (DT101G2/8GBZ) NewEgg: Kingston 8GB DataTraveler 101 G2 USB 2.0 Flash Drive (DT101G2/8GBZ) STEP 1 Download a Windows 10 ISO image from Microsoft. Method A: Using the Microsoft Media Creation Toolhttps://www.microsoft.com/en-gb/software-download/windows10 Download the Media Creation Tool: https://go.microsoft.com/fwlink/?LinkId=691209 Follow the instructions displayed on the tool to download the Windows 10 ISO image. In my testing I was not prompted for a license key to download the latest Windows 10 ISO image. At the time of this writing 2017/12/21 there was only one ISO image offered. Windows 10 32-bit x86 or 64-bit x64 Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Method B: If Method A: above is not working for you then you can try the following methodMicrosoft Windows and Office ISO Download Tool (this is not an authorized Microsoft tool, but appears to be legal)https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-download-tool Download: https://www.heidoc.net/php/Windows%20ISO%20Downloader.exe STEP 2 If you were unable to use the Windows Media Creation Tool in STEP 1 to create a USB disk then you can use this tool to burn the Windows 10 ISO image from STEP 1 above. Download the Windows USB/DVD Download Tool from Gitbub and save to your computer.English version: https://github.com/mantas-masidlauskas/wudt/raw/master/Downloads/Windows7-USB-DVD-Download-Tool-Installer-en-US.exe Then install the Windows USB/DVD Download Tool and run it to burn a bootable USB disk from the ISO image. Browse to the location where you saved the Windows 10 ISO image in STEP 1Note: This tool should work on XP, Vista, Windows 7, or Windows 10 - it is simply used to make a bootable USB disk. Remember, all of this needs to be done on a clean computer. STEP 3 Please download the Farbar Recovery Scan Tool and save it to your desktop or other location you know where it's saved to. Then copy it to the USB disk you just created. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit STEP 4 Shut down the infected computer. Do Not insert the USB disk you created until the infected computer has been shut down. Once the computer is shut down then insert the newly created Windows 10 USB disk into the infected computer and power it back on and press the appropriate key to bring up the boot menu. The link below will help show you which key for various computers manufacturers is used to bring up the boot menu. Most will be either USB or UEFI depending on hardware and settings. If the computer boots up into the Normal Windows instead of the USB stick it may become infected and need to be completely redone again. Make sure you select the correct boot option. How to Boot Your Computer from a USB Flash Drive STEP 5 Once the computer starts to boot up from the USB disk, follow the screens and directions below. You will need to open NOTEPAD.EXE to help find out which drive is your Windows drive and which drive is your USB disk drive you just created For the more advanced user, you could also use DISKPART to help locate which drive is mapped to your USB disk. In most cases the USB disk will be either 😧 or E: but depending on hardware the drive could be a much higher level such as H: or higher. Example only - your hardware will look different DISKPART> list volume Volume ### Ltr Label Fs Type Size Status Info ---------- --- ----------- ----- ---------- ------- --------- -------- Volume 0 Z DVD-ROM 0 B No Media Volume 1 C NTFS Partition 931 GB Healthy System Volume 2 Q SEA-USB-4.0 NTFS Partition 3725 GB Healthy Volume 3 D NTFS Removable 7636 MB Healthy Go back to the DOS Command Prompt (if you used DISKPART type in Exit and press the Enter key) and type in the following and press the Enter key. CD /D 😧 (or E: or whichever drive letter the USB stick is on) Then type in CD\ and press the Enter key to get to the root or top of the USB disk. Then type in FRST or FRST64 (depending on which version your computer uses) and click the Scan button. A log called FRST.txt will be saved on your USB Flash Drive. Attach it in your next reply. If all went well you should now be able to boot into Normal Mode and run Malwarebytes and run a Threat Scan to have it finish the removal process. 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Root Admin AdvancedSetup Posted February 28, 2019 Root Admin ID:1301099 Share Posted February 28, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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