Windows 10 1809 and MBAM Premium

[highstream]

Just updated to Win 10 Pro 1809 x64 and am finding, even after two restarts, that MBAM is not loading into the notification area and nothing but MBAM service shows in Task Mgr Processes. However, under the Startup tab, it shows mbam.exe, MBAMService.exe and mbamtray.exe running. The dashboard shows all the Real Protection layers running. This is version 3.6.1.2711 and update version 1.0.8842. So why isn't it in the sys tray? Thanks,

[Malwarebytes]

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[highstream]

The repair tool solved it. 

[highstream]

Don't see a way to edit, so...  As far as the Notification area goes, the repair tool solved it. However, in Task Mgr>Processes, only Service shows, which wasn't the case before, unless I recall incorrectly.

[exile360]

Yes, I believe it should also show the mbamtray.exe process unless I am mistaken, at least that's how it is in Windows 7.

Since you're running Windows 10 it is likely that this is being caused by the fast startup feature which is enabled by default but is known to cause problems with Malwarebytes and other software.  You can find out more, including how to see if it is enabled as well as how to disable it if you wish to here as well as here.

Please let us know if that resolves the issue or not.

Thanks

Edited January 18, 2019 by exile360

[highstream]

Thanks for letting me know about that, but it had no effect on what I'm seeing in Task Mgr > Processes. Only MBAM Service shows.

Btw, the link in the email I received for this thread returns the message that the item cannot be located, Error code 2S136/C with Opera desktop, but open fine with Safari on an iPad.

[exile360]

OK, so just to make sure I understand, fast startup was enabled, you disabled it then restarted your PC and Malwarebytes still isn't showing the mbamtray.exe process in Task Manager, is that right?  If that is the case, is the tray showing up I your taskbar/notification area near the system clock on system start?  If so then it could just be a difference in how it functions/shows up in Windows 10 (I can't confirm as I'm on Windows 7 here) and as long as the tray is working then it should be fine.

Thanks for the info on the email link.  I will inform the forum team about the issue so that they may report it to our forum software provider that handles the forums and emails.  Hopefully they'll be able to fix it at some point in a future update.

[highstream]

You understood correctly about Task Mgr and mbamtray.exe not being there. This is not a Win 10 thing, at least it's been there all the way through Win 10, until yesterday when I disabled MBAM in Task Mgr and did the update from Win 10 1803 to 1809. 

As for the bad link, I've attached two screenshots. The design of that page, presumably the software, is the same as on another forum site that has been doing the same thing since their changeover. I use Opera, but it also happens with IE11 and FF.  However, when I copy the link here it becomes a graphic that shows your reply.