Unable to contact license server (another)

[TheHeretic]

Started this morning. Application is still registered and real time protection is on. But getting the message it cannot contact the license server.

mbst-grab-results.zip attached

mbst-grab-results.zip

[Malwarebytes]

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[1PW]

Hello @TheHeretic and

Using that computer's default browser, please connect with the following URL and reply with what is displayed.

https://keystone.mwbsys.com

Thank you.

[TheHeretic]

It's getting a 404

 

The connection has timed out

The server at keystone.mwbsys.com is taking too long to respond.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer’s network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

 

Also I looked in my report logs and yesterday morning Malwarebytes started blocking symcd.com in Firefox (default browser)

Malwarebytes
www.malwarebytes.com

-Log Details-
Protection Event Date: 11/17/17
Protection Event Time: 9:07 AM
Log File: 05cb94fa-cba9-11e7-80ff-1c1b0d689be3.json

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.236
Update Package Version: 1.0.3282
License: Premium

-System Information-
OS: Windows 10 (Build 16299.19)
CPU: x64
File System: NTFS
User: System

-Blocked Website Details-
Malicious Website: 1
, , Blocked, [-1], [-1],0.0.0

-Website Data-
Category: Unspecified
Domain: ss.symcd.com
IP Address: 23.4.59.27
Port: [50245]
Type: Outbound
File: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

 

(end)

 

 

 

[TheHeretic]

Also went ahead and ran Malwarebytes anti-rootkit this morning, Nothing found.

 

mbar-log-2019-01-18 (05-12-20).txt

[1PW]

Hello @TheHeretic:

Since the attempt using Firefox was met with a 404 return status, please attempt using that system's Google Chrome and Internet Explorer.

https://keystone.mwbsys.com

The results may be the same.

Thank you.

[LiquidTension]

The logs indicate the connection to the licensing server is timing out. Have you made any recent changes to the computer or environment/network?

Does the same issue occur in Safe Mode with Networking? https://support.microsoft.com/en-gb/help/12376/windows-10-start-your-pc-in-safe-mode

In Normal Mode, can you try temporarily disabling Windows Firewall and check if the issue still occurs: https://www.tenforums.com/tutorials/70699-turn-off-windows-defender-firewall-windows-10-a.html#option4

Edited January 18, 2019 by LiquidTension

[TheHeretic]

No, no changes were made on my part on the computer. Just woke up yesterday morning turned it on and started getting the error popping up. 

1PW - I did try the other two browsers and had the same result, and so I think I know where you were leading and ran nslookup on the domain

https://keystone.mwbsys.com

  It returned 198.105.244.117.  So I suspected DNS issues with the ISP and switched my connection to Google's public DNS   8.8.8.8 / 8.8.4.4  and now I'm no longer getting the license server error and when I go to https://keystone.mwbsys.com  I'm seeing the "OK"   

I appreciate the assistance folks.

[1PW]

Hello @TheHeretic:

Outstanding!  Please let us know if you require further assistance.

That version of Malwarebytes 3 (MB3) could use updating of course.

Windows 10 1709 is not that safe either.

Cheers