REGITDept #1 Posted January 17 Dear Malwarebytes, We have encountered a couple of issues with the MMC and we believed it is a bug but un-sure until it is verified with you guys. Bug 1: PCs still listed as being online when it is off and vice versa. Bug 2: Unable to move PC to a Group while it is offline. (See attached screenshot for error message). Thanks. Share this post Link to post Share on other sites
JPalacio #2 Posted January 17 Hello @REGITDept , Bug 1. The status on the machine should match the status on the console. I will create a case for you to further investigate the online/offline status of the machines. Bug 2. It is a requirement that the machine is online for a group move to take place. Share this post Link to post Share on other sites
REGITDept #3 Posted January 18 JPalacio, If Bug #2 is a requirement then how come sometimes it works, sometimes it doesn't? We also have a Console running 1.6.1.2897 that never got this issue? Thanks. Share this post Link to post Share on other sites
djacobson #4 Posted January 22 (edited) Are your groups AD OU synced? Status mismatch for clients can be many different issues, we would need to review your sccomm log entries from C:\programdata\sccomm\logs. Edited January 22 by djacobson Share this post Link to post Share on other sites
REGITDept #5 Posted January 28 Here is an update status directly from Support for Bug 1. Thank you for your updates and patience. Our engineering has reviewed this case and would like to further investigate this behavior as they were able to reproduce the issue you encountered. I will move this case to our L2 support queue and they will be in contact for next steps/updates on this case. Thank you for working with me on this issue. Thanks. Share this post Link to post Share on other sites
djacobson #6 Posted January 29 Now you're working with my team Share this post Link to post Share on other sites
REGITDept #7 Posted January 29 Yes I'm. Thanks for the help djacobson 🙂 Share this post Link to post Share on other sites
REGITDept #8 Posted February 8 Status updates from Malwarebytes: I was able to successfully reproduce the error that you are receiving when attempting to send commands to offline clients. We have provided the developers for MBMC all of the logs and information provided by you, and we are investigating a fix for this problem. The fix is currently being targeted for release with MBMC 1.9.1. The timeline for 1.9.1 is currently sometime in the first half of 2019, but aiming towards February or March. Unfortunately, there is no workaround for this error at the moment. If you would like, we can keep this case open for tracking purposes, that way we can provide you with more specific information about release as the timeline grows closer. Share this post Link to post Share on other sites
