Jump to content

Recommended Posts

Dear Malwarebytes,

We have encountered a couple of issues with the MMC and we believed it is a bug but un-sure until it is verified with you guys.

Bug 1: PCs still listed as being online when it is off and vice versa.

Bug 2: Unable to move PC to a Group while it is offline. (See attached screenshot for error message).

Thanks.

Bug Screenshot.jpg

Share this post


Link to post
Share on other sites

Hello @REGITDept ,

Bug 1. The status on the machine should match the status on the console. I will create a case for you to further investigate the online/offline status of the machines.

Bug 2. It is a requirement that the machine is online for a group move to take place.

Share this post


Link to post
Share on other sites

JPalacio,

If Bug #2 is a requirement then how come sometimes it works, sometimes it doesn't?
We also have a Console running 1.6.1.2897 that never got this issue?

Thanks.

Share this post


Link to post
Share on other sites

Are your groups AD OU synced?

Status mismatch for clients can be many different issues, we would need to review your sccomm log entries from C:\programdata\sccomm\logs.

Edited by djacobson

Share this post


Link to post
Share on other sites

Here is an update status directly from Support for Bug 1.

Thank you for your updates and patience.

Our engineering has reviewed this case and would like to further investigate this behavior as they were able to reproduce the issue you encountered. I will move this case to our L2 support queue and they will be in contact for next steps/updates on this case.

Thank you for working with me on this issue.

Thanks.

Share this post


Link to post
Share on other sites

Status updates from Malwarebytes:

I was able to successfully reproduce the error that you are receiving when attempting to send commands to offline clients.

We have provided the developers for MBMC all of the logs and information provided by you, and we are investigating a fix for this problem. The fix is currently being targeted for release with MBMC 1.9.1. The timeline for 1.9.1 is currently sometime in the first half of 2019, but aiming towards February or March. Unfortunately, there is no workaround for this error at the moment. If you would like, we can keep this case open for tracking purposes, that way we can provide you with more specific information about release as the timeline grows closer.

Share this post


Link to post
Share on other sites

Status updates from Malwarebytes for Bug 2:

I have received a reply for our engineering team today and I can confirm that clients shouldn't move between groups when they are offline.

This seems to be a bug that will be resolved in next release. 
 

Share this post


Link to post
Share on other sites

R.E: Bug # 1: Whenever the server is restarted the online/offline status of clients is reflected correctly, but just at that moment in time. After a while it will revert back to the incorrect online/offline status.

Do you guys know of any processes and/or services that MMC is running so I can try to test of restarting those to see if it helps? I just don't want to restart the server every time I wanted to see who is online/offline at the time.

Thanks.

Share this post


Link to post
Share on other sites
On 1/22/2019 at 10:12 AM, djacobson said:

Are your groups AD OU synced?

Status mismatch for clients can be many different issues, we would need to review your sccomm log entries from C:\programdata\sccomm\logs.

Sorry for not seeing your reply but the answer to your question is that our Console is not linked to the AD. We are not using AD for MMC.

Thanks.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.