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Firefox redirecting to Malware sites when browsing certain sites

Aubiter

By Aubiter
in Resolved Malware Removal Logs

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Aubiter

Aubiter

Posted
Posted

Hello everyone,

Recently when I'm browsing websites like Wikia wikis or sites like IGN, I once every while get redirected to a malware site. One example is the "Critical Alert from Mircosoft" page and another was "nepotixem" or something like that... I can't remember the name of it. Basically, every time I get redirected it is usually a different form of adware. Funny thing is, on sites like Youtube, I don't get redirected, at least not to my memory.

I've tried using the free trial of Malware Bytes to remove the issues. It claims to have removed the viruses, however I still get redirected once every while, so clearly it hasn't been removed. I've also used CCleaner and that hasn't done the trick either. Whenever I run the scanners again, they claim they don't detect anything. I have no idea what I should do...

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kevinf80

kevinf80

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Hello Aubiter and welcome to Malwarebytes,

Continue with the following:

If you do not have Malwarebytes installed do the following:

Download Malwarebytes version 3 from the following link:

https://www.malwarebytes.com/mwb-download/thankyou/

Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions....

When the install completes or Malwarebytes is already installed do the following:

Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes quarantine any found entries...

To get the log from Malwarebytes do the following:
 
  • Click on the Report tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs in your reply...

Thank you,

Kevin....
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Aubiter

Aubiter

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I've attached the logs to the message above. Thank you AdvancedSetup for removing the block. I was kind of panicking about why I wasn't able to reply. The reason this post is separate is I wanted to make sure the logs get posted. I hope this isn't inappropriate posting. Kevin, let me know if I need to provide any additional information

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kevinf80

kevinf80

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Thanks for those logs Aubiter, continue:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Please download Zemana AntiMalware and save it to your Desktop.
 
  • Install the program and once the installation is complete it will start automatically.
  • Without changing any options, press Scan to begin.
  • After the short scan is finished, if threats are detected press Next to remove them.
    Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please re-boot your computer manually.
     
  • Open Zemana AntiMalware again.
  • Click on user posted image icon and double click the latest report.
  • Now click File > Save As and choose your Desktop before pressing Save.
  • Attach saved report in your next message.

Let me see those logs in your reply, also tell me if there are any remaining issues or concerns...

Thank you,

Kevin...

fixlist.txt

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Aubiter

Aubiter

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Thank you for your help.

If it adds any more helpful info regarding my problem. I just check the report history from MalwareBytes and found the instances of when adware attempted to redirect my browser. Sites like these were the ones that were blocked:

www.zoominnovate.online

partners.cmptch.com

js.digitaldigestfiles.com

eleseems-insector.com

Let me know if I need to provide any more information.

2019.01.17-17.45.17-i0-t92-d2.txt

Fixlog.txt

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kevinf80

kevinf80

Posted
Posted

Thanks for those logs Aubiter, can you also post or attach if you prefer, the last three website blocks from Malwarebytes..

Open Malwarebytes, select > Reports > then checkmark (tick) most recent "Website Block" entry > then select "View Report" > "Export" > Text File (*.txt) name and save that file to Desktop or somewhere of your choice, attach or post to your reply...

Thank you,

Kevin...

 

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kevinf80

kevinf80

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I was more interested in the IP Address, hence I ask for the website block logs. The one you`ve attached gives this IP address 52.44.42.182. That is related to Amazon, possibly marketing or tracking issues. I do not see anything related to Amazon in your default browser entries or installed program list. Have you recently used anything related to Amazon...?

I was going to ask for Firefox to be run in safe, see if that made any difference. As Malwarebytes is out of trial we will not see if the blocks still happen. I do not believe this is a malicious issue, but have to be concerned about tracking and marketing issues present when you use Firefox.

Possibly using the "Refresh" option will be enough to remove whatever is lurking within Firefox... Have a read at the following link:

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

If you do go for refresh install uBlock Origin afterwards...

uBlock-Origin can be installed from here: https://addons.mozilla.org/en-GB/firefox/addon/ublock-origin/
 
If you prefer we could make a clean install of Firefox and start from scratch..
 
Let me know how you wish to proceed.....

 

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Aubiter

Aubiter

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I actually have been using Amazon for a while. I believe I made a purchase around the beginning of this month. This issue I believe started up around mid December.

I just refreshed Firefox and I'm going to see if any issues still persist. I will update this thread if I still have trouble. I appreciate your help. Thank you.

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kevinf80

kevinf80

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Posted

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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Aubiter

Aubiter

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Thank you for the reopen.

Anyways, turns out I still have a problem. I was browsing gamefaqs and I was redirected to a popup called "nextyourcontent.com". I also got another redirect while I was browsing a Wikia/Fandom site to some sort of "Mircosoft had detected a virus" sort of webpage, I don't remember exactly.

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kevinf80

kevinf80

Posted
Posted

Hiya Aubiter,

Is this redirect problem only affecting FIreFox, if so try a fresh install see if that helps..

Make a "Clean" install Firefox:

Use the following link for instructions how to back up your bookmarks, same link can be used to import saved Bookmarks:

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Next,

Remove all synced data from Firefox to stop possible re-infection or exploitation.

https://support.mozilla.org/en-US/questions/1037353

Next,

Go here: http://www.mozilla.org/en-US/ download save the latest version of Firefox.. We will install this later...

Next,

Lets totally remove Firefox and start over.

Go here: https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer and follow those instructions...

Ensure when the uninstall completes to navigate to and delete the firefox installation folder (if present):

(32-bit Windows) C:\Program Files\Mozilla Firefox
(64-bit Windows) C:\Program Files (x86)\Mozilla Firefox

It is essential the installation folder is removed. Re-boot your system when that is completed....

Next,

To remove all remaining data and profile information...

Press "Windows key + R" to open the Run box
In the Run box, type in or copy and paste %APPDATA%
Click OK. A Windows Explorer window will appear.
In this window, choose/open in succession Mozilla > Firefox > Profiles.
Select Delete on each entry in reverse, eg Profiles > Delete. Firefox > Delete. Mozilla > Delete.

Re-boot your system when complete!

Next,

Use the Mozilla Firefox installer to reinstall your Browser....

When Firefox is installed and open select these keys together :- Ctrl - Shift - A that will access Addons manger, this gives access to find addons/extensions, use, start, stop or disable those features etc....

uBlock-Origin can be installed from here: https://addons.mozilla.org/en-GB/firefox/addon/ublock-origin/ <<--- Recommended.
 
Thanks,
 
Kevin
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Aubiter

Aubiter

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A bit of an update.

I haven't had the opportunity to extensively visit the sites that I believe gave me redirects. However when I have visited them, I haven't had any redirects so far. One thing I should mention is I don't get redirects on sites like Youtube, at least not to my memory.

Despite this, my gut tells me I couldn't have gotten rid of this issue so easily. I don't want to burden and pester the mods with constantly asking to have them re open this thread. If the redirects show up again, would it be okay if I made a new topic? Or should I update this thread again?

Anyways, thank you for your help Kevin. I really appreciate you taking the time for me.

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kevinf80

kevinf80

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Hello Aubiter,

The block scan did show Firefox to be at fault for the redirects, the clean install of Firefox should really have cured that issue. If they do return later that would seem to indicate a re-infection, for now we can safely close your thread..

If you have similar issues again in the future it would be more appropriate to open a new thread...

Regards,

Kevin...

 

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kevinf80

kevinf80

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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