FireBird Posted January 17, 2019 ID:1293024 Share Posted January 17, 2019 https://i.imgur.com/vmgKFmh.png I recently downloaded a few files, and I think my computer probably got infected because of those files as they weren't particularly from a source that I would trust. I did remove the files shown in the screenshot but I'm still paranoid concerning the data and security of my computer. Link to post Share on other sites More sharing options...
FireBird Posted January 17, 2019 Author ID:1293029 Share Posted January 17, 2019 FRST.txt Addition.txt log.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 18, 2019 Root Admin ID:1293220 Share Posted January 18, 2019 Hello @FireBird and Since you've already removed some items. Please reboot and run all new scans. Please run the following steps and post back the logs as an attachment when ready.STEP 01 If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes 3 installed yet please download it from here and install it. Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know on your next reply. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Right-click on the program and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan Now. When finished, please click Clean & Repair. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Copy its content into your next reply. RESTART THE COMPUTER Before running Step 3 STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here. Please attach the Additions.txt log to your reply as well. Thanks Ron Link to post Share on other sites More sharing options...
FireBird Posted January 19, 2019 Author ID:1293471 Share Posted January 19, 2019 Hello @AdvancedSetup, here are the logs you requested, I had to private message you the logs because it wasn't allowing me to post them here, i don't know why Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20, 2019 Root Admin ID:1293563 Share Posted January 20, 2019 Hello @FireBird I don't see a PM from you. What error did you get when trying to attach logs? Link to post Share on other sites More sharing options...
FireBird Posted January 20, 2019 Author ID:1293565 Share Posted January 20, 2019 I get usually the " wording in your post has been detected as spam by our filters" or something similar to that. I'll try attaching the files again and see if it works or not. Addition.txt adware log.txt FRST.txt mwbytes log.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20, 2019 Root Admin ID:1293566 Share Posted January 20, 2019 Overall the logs look good. No obvious signs of an infection. A few minor things to clean up though. Please run the fix below. Please download the attached fixlist.txt file and save it to the Desktop.NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Thanks Ron Link to post Share on other sites More sharing options...
FireBird Posted January 20, 2019 Author ID:1293608 Share Posted January 20, 2019 Here is the fix log. Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 22, 2019 Root Admin ID:1293914 Share Posted January 22, 2019 Thanks, the log looks good. How is the computer running now? Link to post Share on other sites More sharing options...
FireBird Posted January 22, 2019 Author ID:1293948 Share Posted January 22, 2019 it's running good but one more thing I noticed is that whenever I open task manager the CPU usage is at 80-90% and then it goes down to 10-15% upon opening the task manager, is this normal? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 22, 2019 Root Admin ID:1294022 Share Posted January 22, 2019 Yes and No... great vague answer right. 🙂 The fact of opening Task Manager it has to load up and analyze everything running so obviously it's going to need a bit of CPU and Memory as well as some Disk IO to do that. But, as you see it typically ramps right back down pretty quickly. Really fast computers don't often see or notice it as much, why I say yes and no. The faster your computer the less you'll notice it. Unless there is something else we should be done. Link to post Share on other sites More sharing options...
FireBird Posted January 22, 2019 Author ID:1294026 Share Posted January 22, 2019 My computer is really fast that's why it concerns me. I7-8700 16 gb ram rtx2070 gpu Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 22, 2019 Root Admin ID:1294044 Share Posted January 22, 2019 We can run some commands to ensure the core OS files are correct and possibly repair some OS issues if you'd like. You can run them from an elevated admin command prompt or I can write a script to do it for you if you like. Let me kow Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 22, 2019 Root Admin ID:1294049 Share Posted January 22, 2019 From an elevated admin command prompt and copy/paste or type the following exactly, then press the Enter key on the keyboard. SFC /SCANNOW Then post back the results with either a screen shot, or copy/paste of the finishing command line. Link to post Share on other sites More sharing options...
FireBird Posted January 23, 2019 Author ID:1294131 Share Posted January 23, 2019 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 23, 2019 Root Admin ID:1294213 Share Posted January 23, 2019 Great, okay. Please start an elevated admin command prompt again and copy/paste the following and press the Enter key to run it. DISM.exe /Online /Cleanup-image /Restorehealth Post back what it says when done too. If it does any repairs please restart the computer after posting what it says. Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 23, 2019 Root Admin ID:1294216 Share Posted January 23, 2019 You can also run this tool. It will check some specific update issues that can sometimes cause other issues on the computer too. Run the Windows Update Troubleshooter https://support.microsoft.com/en-us/help/10164/fix-windows-update-errors Link to post Share on other sites More sharing options...
FireBird Posted January 24, 2019 Author ID:1294322 Share Posted January 24, 2019 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 24, 2019 Root Admin ID:1294324 Share Posted January 24, 2019 Please run the other tool. I'll check back with you again sometime tomorrow. Ron Link to post Share on other sites More sharing options...
FireBird Posted January 24, 2019 Author ID:1294359 Share Posted January 24, 2019 troubleshooter didn't find any issues Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 25, 2019 Root Admin ID:1294461 Share Posted January 25, 2019 Please take a look at using the following utility to see if it can help you track down any issues. https://www.cio.com/article/2998906/windows/how-to-work-with-windows-10-reliability-monitor.html The computer does not show signs of an infection, the OS repair tools are not showing an issue, so if the system is still slow then would need to look at removing all the items from the Startup Group and see if the speed improves or not. If not then have to look at digging in deeper with analysis tools which is beyond the scope of malware removal in this part of the forum. If that is needed you can open a new topic in the General PC help forum and see if someone can assist you further over there. Thanks again, Ron Link to post Share on other sites More sharing options...
FireBird Posted January 25, 2019 Author ID:1294547 Share Posted January 25, 2019 the system isn't slow or anything everything seems to be normal, it's just that when opening task manager cpu usage would be on like 60-80% and goes down to 5-15% in a second or so Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 25, 2019 Root Admin ID:1294624 Share Posted January 25, 2019 All check out okay. Sorry, not sure what is causing that for you. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 7, 2019 Root Admin ID:1302533 Share Posted March 7, 2019 Since this issue is resolved the topic will now be closed to prevent others from posting here. If you need assistance please start your own new topic and someone will be happy to assist you. Thanks Link to post Share on other sites More sharing options...
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