Malwarebytes clashing with another program, causing computer to freeze

[thesoleone]

Evening.

 

I seem to have an issue between Malwarebytes and Battle.net desktop app. I have fixed it multiple times now, but every 5 days or so it seems to happen again. I have both applications set to run on startup, and after about 1 minute my computer freezes. I have gone through Blizzard and taken all of their steps to fix the issue, and in which it boiled down to my Malwarebytes having some registry errors. At that point I used the support tool to fix the issue. I usually put my computer to sleep instead of turning it off completely at the end of the day (not sure if that matters) The issue has come back again now in which if both programs are running at the same time my computer freezes. Is malwarebytes causing programs to freeze the computer a known issue? Would setting battle net to run as an admin be a fix to use? I attached the most recent support tool text doc that the tool made to this post. 

mbst-clean-results.txt

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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7. Click the Gather Logs button
   
    
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[thesoleone]

mbst-grab-results.zip

[thesoleone]

Now my Malwarebytes is failing to run on startup, popping up with the message "Unable to connect the service".

 

[exile360]

Greetings,

It's possible that the issue you're experiencing is similar to the one being discussed in this topic.  If you would, please try each of the workarounds mentioned in this topic under the Known Workarounds section to see if that resolves it or not, particularly the second one involving reverting to an early build of the program.

Please let us know how it goes.

Thanks

[LiquidTension]

@thesoleone Please try the build linked in the following topic: https://forums.malwarebytes.com/topic/241625-test-build-for-windows-7-freeze-issue/

After installing, reassess the situation and let us know if you continue to experience an issue with freezes.

[thesoleone]

On 1/16/2019 at 10:15 PM, exile360 said:

Greetings,

It's possible that the issue you're experiencing is similar to the one being discussed in this topic.  If you would, please try each of the workarounds mentioned in this topic under the Known Workarounds section to see if that resolves it or not, particularly the second one involving reverting to an early build of the program.

Please let us know how it goes.

Thanks

This managed to work as a fix for the issue. Turning off the ransomware allows both programs to run at the same time. Thanks for the help.

[exile360]

You're welcome

A new version has been released that should correct this issue.  To install it, open Malwarebytes and navigate to Settings>Application and click on the Install Application Updates button and allow it to download and install the update, then restart your system if prompted to do so once the installation completes.

You can find out more info about the new build here.