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esheldon

Office apps crashing when saving due to MBAE

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Have a few users that are unable to save documents in various Office applications due to MBAE it looks like.  Here's one user's event log info when he tries to save a spreadsheet in Excel:

Faulting application name: EXCEL.EXE, version: 16.0.9126.2336, time stamp: 0x5c078f5f
Faulting module name: mbae64.dll, version: 1.9.2.1291, time stamp: 0x58512128
Exception code: 0xc0000409
Fault offset: 0x0000000000034bdb
Faulting process id: 0x2588
Faulting application start time: 0x01d4acf1377138ed
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Exploit\mbae64.dll
Report Id: 5c801e01-b35e-4fc0-b54e-e60a58e6146d
Faulting package full name:
Faulting package-relative application ID:
Fault bucket 1939379432757964537, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: EXCEL.EXE
P2: 16.0.9126.2336
P3: 5c078f5f
P4: mbae64.dll
P5: 1.9.2.1291
P6: 58512128
P7: 0000000000034bdb
P8: c0000409
P9: 0000000000000005
P10:

Attached files:
\\?\C:\Users\epickens\AppData\Local\Temp\{63CB8CD7-9174-46FB-B23B-58CEF6CA0FFF} - OProcSessId.dat
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9B9F.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9D84.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9DC3.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9DC1.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9DD2.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_EXCEL.EXE_d7979f707af2e445c88b5c13276953f348ab4b_1d62facc_2e959fc5

Analysis symbol:
Rechecking for solution: 0
Report Id: 5c801e01-b35e-4fc0-b54e-e60a58e6146d
Report Status: 268435456
Hashed bucket: 75c642ca409d9229aaea0f519e3caef9
Cab Guid: 0

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Hi esheldon,

From the logs you posted, it looks like a very old version of MBAE (1.9.2.1291). The latest version is 1.12.2.147. Can we please have the users update to the latest,  and see if that resolves the issue. 

Let us know if you have any questions.

Thanks.

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I'm sorry I thought it all auto-updated?  How do I do that via the management console for MBAE?

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Actually it looks like it's checked to update MBAE on the only policy we have?

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Someone from our team will contact you soon to help out with the update. Thanks.

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