Uninstall and Reinstall the software and re-use the license

[AntherIT]

Hi, I am premium user.  We are having problems related to the computer freezing.  It was suggested to uninstall the software and install a previous known working version.  How do I deactivate the license before uninstall and reactivate the license after reinstalling the working version?  I.e. how to I reuse the an existing license whether on the same machine or a different machine?  Thank you.

 

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[exile360]

Greetings,

If reinstalling a previous version on the same machine then there's nothing you need to do before uninstalling as your license details will be retained on the machine and the previous version should activate automatically to convert into Premium once you install it.

For migrating your license to a new machine, simply open Malwarebytes and navigate to Settings>Account Details (or click the My Account button at the top right of the main UI; both methods take you to the same tab) and click the Deactivate License button at the bottom, then you may install and activate the software on your new system.  You should perform the same procedure if you plan to reformat/reinstall Windows on your existing machine.  You can find detailed instructions and more details in this support article.

If you ever encounter an error stating that the software has been activated too many times/on too many devices then you may manage your licenses at My.Malwarebytes.com.  You'll need to sign up there to create an account.  You can find more info on how to use this feature in this support article.

Please let us know if there is anything else we might assist you with.

Thanks

[LiquidTension]

On 1/15/2019 at 3:10 AM, exile360 said:

If reinstalling a previous version on the same machine then there's nothing you need to do before uninstalling as your license details will be retained on the machine and the previous version should activate automatically to convert into Premium once you install it.

Providing the machine is connected to the Internet and keystone.mwbsys.com is reachable, uninstalling Malwarebytes (via Programs and Features, Malwarebytes Support Tool, etc) will automatically deactivate the license. Manually reinstalling Malwarebytes on the same machine will therefore require a reactivation of Premium. This doesn't apply to an over-the-top installation, which will retain the license state.

Edited January 16, 2019 by LiquidTension

[Firefox]

1 hour ago, LiquidTension said:

uninstalling Malwarebytes (via Programs and Features, Malwarebytes Support Tool, etc) will automatically deactivate the license.

Is this a change in the support tool? I was under the understanding that the support tool backed up the license info and then when the re-install happened MB would be activated automatically?

[LiquidTension]

20 minutes ago, Firefox said:

I was under the understanding that the support tool backed up the license info and then when the re-install happened MB would be activated automatically?

That's correct. The license is first backed up and then deactivated when the tool removes Malwarebytes. If the user opts to reinstall Malwarebytes after the reboot via the tool, the backed up license will be used by the installer to automatically activate Premium.

I edited my post above to clarify that a manual reinstallation will require manual reactivation.

Edited January 16, 2019 by LiquidTension

[Firefox]

That's what I thought, thanks for confirming that...

[AntherIT]

Thank you!

[Firefox]

Your quite welcome, let us know if there is anything else we can help with.