Malwarebytes Tray Application (Not Responding)

[shalebing]

The Malwarebytes icon has appeared on my taskbar with the message Malwarebytes Tray Application (Not Responding) when I hover over it. If I open up the system tray there is no Malwarebytes icon visible but I can load it by going to the Windows Start Menu and it loads fine (see screenshot below). I am running Windows 10 and Malwarebytes ver 3.6.1.

 

[Malwarebytes]

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[exile360]

Greetings,

It sounds like perhaps the tray was trying to do something such as display a notification and something caused it to become unresponsive.  Based on the image you posted it looks like there are a couple of alerts there (the red circle/number on the bell notification icon at the top right of the main UI/window).  If you click on it you should see a brief summary of what those two alerts were about; most likely some kind of block event such as a malicious website being blocked.

With regards to the tray being unresponsive, what happens if you restart your system, does it load properly in the tray then?  Also, please check to make sure fast startup is disabled as this feature has been known to cause problems with Malwarebytes and other programs in Windows 10.  You can find out more and find instructions on how to check and disable it here and here.

If that didn't resolve the issue then please do the following so that we may take a closer look at what's going on with the system and your Malwarebytes installation:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Please let us know how it goes and provide the requested logs/ZIP file if the problem persists.

Thanks

[shalebing]

Many thanks for your reply. I have disabled fast startup and rebooted and things seem to be OK at the moment so presumably that was the cause. Thanks again.

[exile360]

Awesome, I'm glad to hear it.  Please let us know if there's anything else we can assist you with in the future.

Thanks