Uninstal access violation at address ...

[Lilia]

Olá

Preciso desinstalar o Malwarebytes versão 3.6.1.2711 mas está acusando erro:  Runtime Error (at 407:201): Access violation at address  6675C542 in module 'suhlpr.dll'. Read at address 00000000.  Por favor, confirme se eu devo proceder no mesmo caso do https://forums.malwarebytes.com/topic/239636-malwarebytes-install-runtime-error-at-407201/

Muito Obrigada!

 

[AdvancedSetup]

Hello @Lilia and

Please try the following

 

Let me have you try doing a clean removal and see if that helps correct the issue or not.

 

Please download the Malwarebytes Support Tool and use it to do a Clean Removal and reinstall of Malwarebytes

• Download Malwarebytes Support Tool
• Once the file is downloaded, open your Downloads folder/location of the downloaded file
• Double-click mb-support-X.X.X.XXXX.exe to run the program
  • You may be prompted by the User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
• Place a check-mark next to Accept License Agreement and click Next
• Click the Advanced menu on the left.
  
  
   
• Click the CLEAN button
  
  |
   
• A progress bar will appear and the program will proceed to remove Malwarebytes from your computer
• Upon completion, click OK
• Follow the onscreen prompts to reboot, you can select not to reinstall Malwarebytes if you like

Then let me know if you're still having issues with removing Malwarebytes.

Thanks

Ron

 

[AdvancedSetup]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks