A few items won't quarantine. Think I need help with a fixlist.txt ?

[eggperson]

Been working on cleaning a n infected computer. I think I'm almost there but a few items won't quarantine. Thanks in advance.

roguekiller log.txt

malwarebytes log.txt

[LDTate]

Hello  and

Please take your time.

 

Restart your computer in Safe Mode.

Using the F8 or F5 Method:

Restart your computer.

When the computer starts you will see your computer's hardware being listed. When you see this information start to gently tap the F8 key on your keyboard repeatedly until you are presented with the Windows 7 Advanced Boot Options

select the Safe Mode With Networking

Then press the enter key on your keyboard to boot into Windows 7 Safe Mode.

When Windows starts you will be at a typical logon screen. Logon to your computer and Windows 7 will enter Safe mode.

Open Malwarebytes (MBAM), make sure Scan For Rootkits is checked, run a new scan and Quarantine all.

**Power Off** (shutdown, the pc.

Wait a few minutes.

Restart in Normal Mode, run a new scan  and make sure it's gone

[eggperson]

Hi! So I ran Malwarebytes in safe mode with networking and came back with zero threats. Woo! But then I ran another scan in normal mode and it came up with 4 trojans... Could there be some hidden virus working in the  background creating trojans while being undetectable? Most recent Malwarebytes log attached.

malwarebytes log.txt

[LDTate]

 

Please take your time.

 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Download Malwarebytes Support Tool
https://downloads.malwarebytes.com/file/mbst?src=Forums-Reply

    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-X.X.X.XXXX.exe to run the program
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"
    Click the Advanced tab

Click the Gather Logs button

A progress bar will appear and the program will proceed with getting logs from your computer

Upon completion, a file named mbst-grab-results.zip will be saved to your Desktop. Click OK

Please attach the file in your next reply.

[eggperson]

Here ya go. Thanks for the clear instructions

mbst-grab-results.zip

[LDTate]

I have attached A file I need you to download and save it to the same place that you saved the FRST program

This fix will include removing temp files and emptying the Recycle Bin.

Download attached **fixlist.txt** and save it to same location where the FRST tool is located.

NOTE: Both FRST.exe and the fixlist.txt must be in the same location or the fix will not work.
Close all browsers before running.

Double click FRST to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
 •Click the **Fix Button**.
 
•If you receive a message that a reboot is required, please make sure you allow it to restart normally.

•The tool will complete its run after restart.

When finished, the tool will make a log (Fixlog.txt) in the same location from where it was run. Please attach the Fixlog.txt in your reply.

Restart the pc and let me know how it's running now.

fixlist.txt

[eggperson]

Things are running fine and there are no visible signs of an infection; however, Malwarebytes and Roguekiller are still finding new things that weren't there before. Logs from FRST, Malwarebytes, and Roguekiller attached.

malwarebytes log2.txt

roguekiller log 2.txt

Fixlog.txt

[LDTate]

I'll need new logs

 

Double-click mb-support-X.X.X.XXXX.exe to run the program
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"
    Click the Advanced tab

Click the Gather Logs button

A progress bar will appear and the program will proceed with getting logs from your computer

Upon completion, a file named mbst-grab-results.zip will be saved to your Desktop. Click OK

Please attach the file in your next reply.

[eggperson]

mbst-grab-results.zip

[LDTate]

I have attached A file I need you to download and save it to the same place that you saved the FRST program

This fix will include removing temp files and emptying the Recycle Bin.

Download attached **fixlist.txt** and save it to same location where the FRST tool is located.

NOTE: Both FRST.exe and the fixlist.txt must be in the same location or the fix will not work.
Close all browsers before running.

Double click FRST to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
 •Click the **Fix Button**.
 
•If you receive a message that a reboot is required, please make sure you allow it to restart normally.

•The tool will complete its run after restart.

When finished, the tool will make a log (Fixlog.txt) in the same location from where it was run. Please attach the Fixlog.txt in your reply.

Restart the pc and let me know how it's running now.

fixlist.txt

[eggperson]

I think that might have done it! Scans are coming up clean now. You're a very helpful person and I wish I could return the favor. Have a nice day

Fixlog.txt

[LDTate]

Great Job

I'm happy to have helped and glad this is resolved. As there are no other issues which need addressing we can now close this ticket.
 

Help Secure your browsers

Please install uBlock Origin for your browsers to better protect your system

FireFox, Chrome, and Safari 
Opera
Microsoft Edge

AdBlock for Internet Explorer

Follow-up Reading

Everything you need to know about cybercrime
10 easy ways to prevent malware infection 
Keep your data backed up

 

Thank you for choosing Malwarebytes
Peace Be With You

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks