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Hi,

My computer started suddenly running extremely slow for some apparent reason. I am having trouble fixing this problem and would be grateful if someone could look into this. I am currently running a full scan using Malwarebytes in order to check if it has something to do with a virus, but the scan has been going for over 10 hrs and still hasn't completed. 

Thank You for your support

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Greetings,

If the scan is still going or hung up please cancel it and try running a Threat scan with Malwarebytes instead (the default scan type) as it is much quicker/shorter but still looks in all known locations where malware likes to hide and also checks all processes running in memory so any active infections should be detected by it without needing to run a full scan.

Next, if it didn't detect anything or the problem still persists then please try running ADWCleaner.  Scan with it and allow it to remove anything it detects then restart your computer if prompted to do so to complete the threat removal process.

If the issue is still not resolved then please read and follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in checking the system for any infections and getting them cleaned up if any are present.

Once that's done, if the malware removal specialists gives you the all clear that the system is not infected with anything but the system still isn't running properly then you may return here and we will continue to troubleshoot the issues.  I just want to make sure you aren't infected first to be on the safe side.

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Hello exile360,

I used the ADWCleaner after not having any threats detected using the threat scan for malwarebytes. On the ADWCleaner however, i found 2 threats and followed the removal process. However it didnt fix the issue so i am going to create a topic in the malware removal section.

I will contact you again once my system is clean for malware

Thank you for you assistance 

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  • 1 month later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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