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Three separate logins, one for the client, one for here, one for support, and I cant login to support at all, I know the password but apparently the display name is wrong.

All just to cancel a superfluous auto renew on an extra licence that should not be enabled by default.  So, should I just call the CC company and charge back what your going to take since you seem to have gone to extraordinary lengths to block people from changing subscriptions? 

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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Hi Badmagic,

For licensing issues of this nature, I recommend working directly with our Support team - they will help you sort out the issue. The link below can be used to submit a ticket:
https://support.malwarebytes.com/community/consumer/pages/contact-us

Alternatively, you are welcome to send me a Private Message (click my name > Message) with details of the issue if you'd like to work with me here on the forum.

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