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why bytefence not removed


jraju
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i downloaded a video converter and careful not to select any bundled programs. still , it has injected chromium and another program.

i thought of scanning by adware cleaner. it found 19 PuPs and deleted only 18 , leaving one not deleted. it was also shown in the log of the file after reboot.

Not Deleted   C:\Program Files\ByteFence

should i manually delete it. why it is not deleted by adware cleaner. please give me a fix, or update to kill this bytefence also.

this is the first application , that is not deleted by adware cleaner
 

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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  • 2 weeks later...
  • Staff

Hi @jraju,

Can you share the application log file? (C:\AdwCleaner\Logs\AdwCleaner_Debug.log).

If you don't find it, then you should enable the log module in the settings panel:

image.png.c05990d98a996cd63584808bf215a9cb.png

 

After enabling it, please scan and clean C:\Program Files\ByteFence again and send us the log file. Also, does the folder contain any file? Or, instead, it's empty?

Thanks!

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