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djvu ramsonware


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Hello, same situation here, yesterday my machine suddenly started to install some weird stuff even when I clicked "not to allow". I forced off and turned on again.

I was working normally but suddenly blacked out and doesn't wanted to boot.. I use dual bot so I though it was something related with it (grub). Used a live usb boot repair and this helped me to recover my boot function but my files are .tro now... tried to rename it but no luck recovering... looking forward to know what you guys think...

Also no ransom demand here...

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Hello south and welcome to Malwarebytes,

Follow the instructions at this link: https://id-ransomware.malwarehunterteam.com/ Let me know the outcome...


Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.

Let me see those logs in your reply...

Thank you,

Edited by kevinf80
typing error
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Hello Kevin, thanks for your insight.

Id-ransomware told me this:


This ransomware is still under analysis.

Please refer to the appropriate topic for more information. Samples of encrypted files and suspicious files may be needed for continued investigation.

Identified by

  • sample_extension: .tro


I found a way of restoring some files with shadowexplorer (it works!) and I'm going to devote to rescue some super critical files (few gb) -that are luckily covered by shadowexplorer- before atemptting anything else.

I also spot two .exe files that seems like the ramsonware (2.exe and App.exe) and delete them.

I will follow your advice as soon as I recover those core files and will let you know!.


Thanks once again!



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Hi again Kevin...

Thanks for your feedback. 

Today I ran the FRST and it killed my pc..and took the grub dual boot with it... luckily I keep a boot repair usb

Any ideas why this could have happened?

after this event I ran a couple of antivirus programs but still afraid ramsonware might be there... 




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Hello south,             

FRST makes no changes or removes any data during an initial scan, changes/removals are only done when we create and run an FRST fix... As you`ve ran a normal scan logs would have been created, they are saved at the following folder C:\FRST\Logs Can you attach the logs if they have been created... frst.txt and attach.txt

Thank you,


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The only way to get frst to run now is via the recovery environment, maybe we can remove the infection that way. Obviously encrypted files are not recoverable. Loading FRST to your USB should not affect your boot repair set up, but i`m not 100% sure about that. Do you want to give that a try.. Is there no way you can get another USB..?


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Hiya south,

Ok, here are the instructions...

Plug USB Flash Drive into spare PC, download Farbar Recovery Scan Tool from here:


save it to a USB flash drive. Ensure to get the correct version for your system, 32 bit or 64 bit.

I want you to boot to the System Recovery Options, have a read at the following link for instructions:


From the Windows 8 Tutorial you should get access to the Advanced Startup Options.

user posted image

From that window select "Troubleshoot"

user posted image

From the next window select "Advance Options"

user posted image

From that Window select "Command Prompt"
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst64 or e:\frst depending on your version. Press Enter Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

From the log i`ll compile a fix, that will be used from recovery environment also...



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  • 2 weeks later...

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