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Malwarebyte Premium unable to remove Coinhive Cryptominer.Gen. Please help!


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Hey guys,

I have a Coinhive Cryptominer.Gen on my laptop and Malwarebyte Premium Trial is unable to detect and remove it when doing a Full Scan. It can only detect and block the network connection going out to coinhive.com. For your information, I am running Avira AVG as well, but it can only quarantine infected resulting files, BUT is unable to detect the source of the infection.

Can anyone here help? It's driving me nuts.

Please let me know what other information is needed.

 

Thanks... rogue2020

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  • Root Admin

Hello @rogue2020 and :welcome:

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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Hi there,

By the way, this is the list of antivirus and anti malware software which I used in addition to Malwarebyte Premium
1. Avira AVG (Can only move to Quarantine, Full scan doesn't indicate anything else)
2. Malwarebyte Premium (Can block connection to Coinhive, but full scan doesn't indicate anything else).
3. Spyhunter (nothing)
4. Hitman Pro (nothing)
5. Adwcleaner (nothing)
6. Zemana AntiMalware (nothing)

Attached are: FRST, Additions, AVG summary, Malwarebyte summary.

AVSCAN-20190111-175543-71E54C9A.LOG

FRST.txt

Addition.txt

MalwarebyteScanSummary.txt

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  • Root Admin

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks,

Ron

 

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  • 1 month later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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