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[ RESOLVED ] malwarebytes_assistant.exe mbamtray.exe mbam.exe all they crashing


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Hi MB team and users

I’ve been looking at the event viewer as of this moment and I see some fault errors/crash’s caused by MLAEWAREBYTES v3 , others MBv3 processes all are to crashing which windows have to already created a Dumpfiles for them , just in case if they needed!

in meanwhile I do not know whatsoever if someone’s else had the same crashing issue or not ? Windows event viewer report that the faulting application is MALWAREBYTES , so MBv3 still has an unresolved bugs!

Log Name:      Application
Source:        MBAMService
Date:          1/11/2019 4:38:52 PM
Event ID:      0
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      
Description:
Service stopped
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MBAMService" />
    <EventID Qualifiers="0">0</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-01-11T13:38:52.852598900Z" />
    <EventRecordID>21919</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
  </System>
  <EventData>
    <Data>Service stopped</Data>
  </EventData>
</Event>
Log Name:      Application
Source:        Application Error
Date:          1/11/2019 4:38:49 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
Faulting application name: malwarebytes_assistant.exe, version: 3.1.0.1614, time stamp: 0x5b9bcc2c
Faulting module name: Qt5Core.dll, version: 5.11.1.0, time stamp: 0x5b9bc256
Exception code: 0xc0000005
Fault offset: 0x001b91fe
Faulting process id: 0x11f4
Faulting application start time: 0x01d4a9b2ef0deabc
Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
Faulting module path: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll
Report Id: 0bd7a36c-c927-4795-88f8-a25fc1c87974
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-01-11T13:38:49.117424400Z" />
    <EventRecordID>21918</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
  </System>
  <EventData>
    <Data>malwarebytes_assistant.exe</Data>
    <Data>3.1.0.1614</Data>
    <Data>5b9bcc2c</Data>
    <Data>Qt5Core.dll</Data>
    <Data>5.11.1.0</Data>
    <Data>5b9bc256</Data>
    <Data>c0000005</Data>
    <Data>001b91fe</Data>
    <Data>11f4</Data>
    <Data>01d4a9b2ef0deabc</Data>
    <Data>C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe</Data>
    <Data>C:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll</Data>
    <Data>0bd7a36c-c927-4795-88f8-a25fc1c87974</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
Log Name:      Application
Source:        Application Error
Date:          11/6/2018 10:48:54 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
Faulting application name: mbam.exe, version: 3.1.0.1644, time stamp: 0x5bc8b269
Faulting module name: Qt5Core.dll, version: 5.11.1.0, time stamp: 0x5b9bc256
Exception code: 0xc0000005
Fault offset: 0x0019d749
Faulting process id: 0x11c4
Faulting application start time: 0x01d476099f92527d
Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
Faulting module path: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll
Report Id: 2b61374f-a1b1-419b-9f8d-0165659b0101
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-11-06T19:48:54.253776700Z" />
    <EventRecordID>3599</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
  </System>
  <EventData>
    <Data>mbam.exe</Data>
    <Data>3.1.0.1644</Data>
    <Data>5bc8b269</Data>
    <Data>Qt5Core.dll</Data>
    <Data>5.11.1.0</Data>
    <Data>5b9bc256</Data>
    <Data>c0000005</Data>
    <Data>0019d749</Data>
    <Data>11c4</Data>
    <Data>01d476099f92527d</Data>
    <Data>C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe</Data>
    <Data>C:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll</Data>
    <Data>2b61374f-a1b1-419b-9f8d-0165659b0101</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
Log Name:      Application
Source:        Application Error
Date:          12/27/2018 5:36:30 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
Faulting application name: mbamtray.exe, version: 3.1.0.1662, time stamp: 0x5c070ada
Faulting module name: Qt5Core.dll, version: 5.11.1.0, time stamp: 0x5bd23201
Exception code: 0xc0000005
Fault offset: 0x0018dc19
Faulting process id: 0x1908
Faulting application start time: 0x01d49d8ceee8ae0c
Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
Faulting module path: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll
Report Id: d2c51ac5-df18-4bd4-b995-eee6cf4d0a64
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-12-27T02:36:30.009463300Z" />
    <EventRecordID>18681</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
  </System>
  <EventData>
    <Data>mbamtray.exe</Data>
    <Data>3.1.0.1662</Data>
    <Data>5c070ada</Data>
    <Data>Qt5Core.dll</Data>
    <Data>5.11.1.0</Data>
    <Data>5bd23201</Data>
    <Data>c0000005</Data>
    <Data>0018dc19</Data>
    <Data>1908</Data>
    <Data>01d49d8ceee8ae0c</Data>
    <Data>C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe</Data>
    <Data>C:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll</Data>
    <Data>d2c51ac5-df18-4bd4-b995-eee6cf4d0a64</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

 

Edited by Gt-truth
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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
     
  7. Click the Gather Logs button
    Advanced_arrows.png
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
     
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
     
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There was an issue with the last version of Malwarebytes (the one preceding component update 1.0.508) that would show errors in the even logs every time the system was shut down.  I'm not aware of any other errors in the newer builds.

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1 hour ago, exile360 said:

There was an issue with the last version of Malwarebytes (the one preceding component update 1.0.508) that would show errors in the even logs every time the system was shut down.  I'm not aware of any other errors in the newer builds.

even in the newer builds /in the latest version have make /caused errors . even though 1.0.508 build is not working great so I have already to reverting to old version/build !

sometime , realtime protection will not working in this 1.0.508 build even if they all are on  so users we’ll have to make a clean install by using the MB-support tool to make real time to working again :)

Edited by Gt-truth
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Can you get any memory dumps from the process when this happens?  Do you have any dumps/minidumps from these events by any chance?  If so, that could be helpful in tracking the issue down.

If they're too large to attach you can upload them somewhere like WeTransfer.com and post the link.

Thanks

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16 minutes ago, exile360 said:

Can you get any memory dumps from the process when this happens?  Do you have any dumps/minidumps from these events by any chance?  If so, that could be helpful in tracking the issue down.

If they're too large to attach you can upload them somewhere like WeTransfer.com and post the link.

Thanks

I will try to get some of Memory dumps files , for minidumps files , yes I think I have a lot of them and I’m going to uploading them for you :)

Malwarebytes.exe’s crashing.zip

Edited by Gt-truth
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  • 2 weeks later...
  • Root Admin

Tomorrow is a Holiday in the US so probably limited resources to look into this.

Can I actually get a full set of logs too? You may need to temporarily disable your antivirus while running the tool as some security software tends to try to block the scans.

 

 

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
     
     1944505166_Repairmenu_arrows.png.566f861
  7. Click the Gather Logs button
     
     Advanced_arrows.png.4bf56db369b0b175ee2b

  8. A progress bar will appear and the program will proceed with getting logs from your computer
     
     715586608_AdvancedGatherLogs_arrows.png.

  9. Upon completion, a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
     
     164871969_AdvancedGatherLogscompleted_ar

  10. Please attach the file in your next reply.

 

Thank you

Ron

 

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On 1/21/2019 at 10:38 AM, AdvancedSetup said:

Tomorrow is a Holiday in the US so probably limited resources to look into this.

Can I actually get a full set of logs too? You may need to temporarily disable your antivirus while running the tool as some security software tends to try to block the scans.

hi @AdvancedSetup

no problem at all ! have a good time with the Holiday , :) I no on hurry anyway :) , yes . of course , I have just send the logs file to you and by the way I have no any AV software expect windows defender which is disabled !

thanks

Edited by Gt-truth
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  • Root Admin

Completed repairs from PM due to concerns about public data.

There were a few minor issues with the computer including Volume Shadow Copy Service (VSS) not working correctly and System Restore settings needed to be reset.

All is working well again at this time.

 

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