Malwarebytes keeps turning off

[hybucket]

I'm running Malwarebytes 3.6.1 premium edition. I am running Windows 7 64-bit, and am also running AVG. It has, I believe, all the current updates - if I attempt to update, it will read "applying," and then read that it is current. It has been giving me the popup "malwarebytes web protection is off." Sometimes it will say '"real time protections."  I hit the "turn on"  button, and it does turn on, and will stay on for a period of time, but then will popup again. I have seen others on the forum with a similar problem, but nothing recent.  Is there any way to correct this? It is annoying. 

[Malwarebytes]

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[exile360]

Greetings,

I suspect this may be caused by a conflict with the latest version of Malwarebytes and AVG.  If you disable the web shield/web protection component in AVG, does that resolve the issue?  If so, then you may try creating exclusions in each program for the other to see if that helps, otherwise you'll likely have to wait for this issue to be resolved in a future version of Malwarebytes and/or AVG (I believe it's an issue specific to Malwarebytes' code, however I do not no for certain that this is the case).

The items to exclude in AVG for Malwarebytes are listed in this support article and I'd suggest excluding AVG's program folder from Malwarebytes as well as its data folder which is likely located under C:\ProgramData along with any of AVG's driver files which should be located under C:\Windows\System32\drivers (only exclude the individual AVG drivers, not the entire folder as doing so would put your system at serious risk since actual malware infections will often install malicious drivers such as rootkits among others).

Please let us know how it goes and if the issue is resolved.

Thanks

Edited January 11, 2019 by exile360

[LiquidTension]

Hi hybucket,

Please provide us with the log file requested in post #2 so we can better understand the cause of this issue.

[hybucket]

Thanks for the replies.

I downloaded the file from the link provided above. It downloaded the .exe file to my desktop. I double-clicked on it...my laptop asked for permission, I gave it. It then appeared to be extracting files, but there no other prompts. I tried again...the same thing. Nothing appears to "check license agreement" or get started. I tried downloading the tool again....it appeared with a similar icon, but I had the same results. Any ideas?

BTW, I got no shutdowns for several hours this AM..it just started up again, and goes off about every 10 minutes.

[hybucket]

For Exile360:

Unless I'm doing it incorrectly, I do not find any AVG folder under Program Data/Malwarebytes or either of its subfolders. There are other folders in there, but nothing that has AVG.

[exile360]

That's OK, they might be storing their data files somewhere else like under one of the local user data folders under C:\Users\<user name>\Application Data.  You can try to locate it to exclude but the main thing is excluding its primary program folder which you already did.

As for the support tool, it can take a while to run sometimes.  It has to download FRST and run that (you'll likely see an icon in your system tray while it's running/scanning to create the logs) and it should finish after a few minutes unless something is preventing it from working properly.

[LiquidTension]

On 1/11/2019 at 8:04 PM, hybucket said:

Thanks for the replies.

I downloaded the file from the link provided above. It downloaded the .exe file to my desktop. I double-clicked on it...my laptop asked for permission, I gave it. It then appeared to be extracting files, but there no other prompts. I tried again...the same thing. Nothing appears to "check license agreement" or get started. I tried downloading the tool again....it appeared with a similar icon, but I had the same results. Any ideas?

BTW, I got no shutdowns for several hours this AM..it just started up again, and goes off about every 10 minutes.

Please try running the tool in Safe Mode. Instructions on how to boot into Safe Mode can be found linked below:
https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/#windows7

Once you've run the tool in Safe Mode, restart the computer back into Normal Mode (Start button > click the arrow next to Shut down > Restart).

[hybucket]

Guys -

Don't know what I did, but it has not popped-up for the past couple of days. At least during the short periods of time I've been using the laptop. I've bookmarked all this, and will attempt some of the later postings if it shows up again (fingers crossed). Thanks again...till next time.

[LiquidTension]

Thanks for the follow-up!