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jaybee12

com.system.update failed to be removed

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My android 5.1 has been infected by a malware (com.system.update) which continuously annoy me while browsing on the internet by redirecting me, auto-opening of playstore, ads, windows closure, pops up, etc. I have tried to make a full scan by Malwarebytes, and the results show 6 threats to be removed. Nonetheless, 5 of them only accept to be stopped and disabled (as built-in apps), but com.system.update (the main threat) does not avail that option of disabling. Meanwhile, Malwarebytes asks me to remove those threats manually (one by one). How can you help me to solve this problem?

Screenshot_2019-01-10-19-54-41.png

Screenshot_2019-01-10-19-55-28.png

Screenshot_2019-01-10-19-56-46.png

Screenshot_2019-01-10-19-57-35.png

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Hi @jaybee12,

You can use the method here to uninstall (for current user😞

 

If you send me an Apps Report, I can further assist you on which to uninstall and how.

To send an Apps Report with Malwarebytes for Android use the following instructions.

1.Open the Malwarebytes for Android app.

2.Tap the Menu icon.

3. Tap Your apps.

4. Tap three lines icon in upper right corner.

5. Tap Send to support

Choose an email app to send Apps Report.

Your email app will open with the Apps Report included. Send the Apps Report to create a ticket.

PM me the email used and/or the ticket number assigned.

Nathan

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Thank you very much for your willingness to help me in solving the problem of my phone. I have followed the instructions you gave me above to send a Malwarebytes Support Ticket 2512432. I have met difficulties in PMing you since I had no destination email (recipient email). However, feel free to refer to the support ticket number to provide me with further help. Thank you again.

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Hi @jaybee12,

Follow this guide:

Warning: Make sure to read and follow section Restoring apps onto the device (without factory reset) thoroughly in case you need to restore one of these.

Once at step 7 under Uninstalling Adups via ADB command line,  use the following commands

adb shell pm uninstall -k --user 0 com.android.screenmgr 
adb shell pm uninstall -k --user 0 com.android.mediaplay 
adb shell pm uninstall -k --user 0 com.swt.kax.ryh 
adb shell pm uninstall -k --user 0 com.system.ni.is 
adb shell pm uninstall -k --user 0 com.android.ashowchain.a 
adb shell pm uninstall -k --user 0 com.nts.gtf.zwt 

If you need help with any of this, let me know.

Good luck!

Nathan

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Hello Nathan,

I have been using your approach of uninstalling Adups from my android system, but as you can see in the screenshot below, every command from your suggestion returned an error message. What else can I do? In the meantime, here is the list of all apps that are installed on my device (I got the list when I used the command adb shell pm list packages -f)

package:/system/app/BootResSelect.apk=com.sprd.bootres
package:/system/app/NoteBook.apk=com.sprd.note
package:/system/priv-app/DefaultContainerService.apk=com.android.defcontainer
package:/system/app/Carddav-Sync.apk=com.sprd.carddav_sync
package:/system/app/SprdQuickSearchBox.apk=com.android.quicksearchbox
package:/system/priv-app/Contacts.apk=com.android.contacts
package:/data/app/com.facebook.lite-1.apk=com.facebook.lite
package:/system/priv-app/TeleService.apk=com.android.phone
package:/system/app/Calculator.apk=com.android.calculator2
package:/system/priv-app/SoCore.apk=com.rain.dawn.flow.on
package:/system/app/HTMLViewer.apk=com.android.htmlviewer
package:/system/priv-app/GoogleLoginService.apk=com.google.android.gsf.login
package:/system/app/CellBroadcastReceiver.apk=com.android.cellbroadcastreceiver
package:/system/app/Bluetooth.apk=com.android.bluetooth
package:/system/priv-app/CalendarProvider.apk=com.android.providers.calendar
package:/data/app/com.facebook.mlite-1.apk=com.facebook.mlite
package:/data/app/com.easyx.coolermaster-1.apk=com.easyx.coolermaster
package:/system/app/EngineerMode.apk=com.sprd.engineermode
package:/system/app/Calendar.apk=com.android.calendar
package:/system/app/Browser.apk=com.android.browser
package:/system/priv-app/APPSNT_Arrkii_apk_v1.0.15_for_eyu.apk=com.arrkii.sa.sdk
package:/system/app/Music.apk=com.android.music
package:/system/app/Caldav-Sync.apk=com.sprd.caldav_sync
package:/system/priv-app/WelSlave.apk=com.slave.wuw.yiyi.ranran.fang
package:/system/priv-app/OneTimeInitializer.apk=com.android.onetimeinitializer
package:/system/app/DownloadProviderUi.apk=com.android.providers.downloads.ui
package:/data/app/org.malwarebytes.antimalware-1.apk=org.malwarebytes.antimalware
package:/system/app/DocumentsUI.apk=com.android.documentsui
package:/data/app/com.opera.mini.native-1.apk=com.opera.mini.native
package:/system/priv-app/instagram_7.13.0_19013732.apk=com.instagram.android
package:/system/priv-app/SharedStorageBackup.apk=com.android.sharedstoragebackup
package:/system/app/Camera2.apk=com.android.camera2
package:/data/app/com.apowersoft.phone.manager-1.apk=com.apowersoft.phone.manager
package:/system/priv-app/VpnDialogs.apk=com.android.vpndialogs
package:/system/priv-app/Mms.apk=com.android.mms
package:/system/app/Provision.apk=com.android.provision
package:/system/priv-app/MediaProvider.apk=com.android.providers.media
package:/system/app/CertInstaller.apk=com.android.certinstaller
package:/system/priv-app/Bfa_DTCGP_ScreenProvider.apk=com.android.screenmgr
package:/data/app/com.google.android.gms-1.apk=com.google.android.gms
package:/system/app/CallerIdSearch.apk=com.android.tools.callassistant
package:/system/app/PhotoTable.apk=com.android.dreams.phototable
package:/system/priv-app/KG_nptSig16110701.apk=com.systems.whonex.service
package:/system/priv-app/Settings.apk=com.android.settings
package:/system/priv-app/DIEF_HJCX_MediaPlayServices_ruixun01.apk=com.android.mediaplay
package:/system/app/WallpaperSetting.apk=com.sunvov.wallpaper
package:/system/priv-app/OO_HKTW_NPT.apk=com.hy.vastocean
package:/system/priv-app/AndroidSystemPlug2.apk=com.streameden.photinus
package:/system/priv-app/Dingps.apk=com.android.upon.hash
package:/system/priv-app/El_ApiDocuments0829.apk=com.itouch.documents
package:/system/app/Facebook_1446603948104.apk=com.facebook.katana
package:/system/app/Gallery2.apk=com.android.gallery3d
package:/system/app/DrmProvider.apk=com.android.providers.drm
package:/system/priv-app/DTSP_HtmlOutViewer.apk=com.android.html.viewer.out
package:/system/app/Exchange2.apk=com.android.exchange
package:/system/app/VisualizationWallpapers.apk=com.android.musicvis
package:/system/app/LiveWallpapersPicker.apk=com.android.wallpaper.livepicker
package:/system/priv-app/Lowerp.apk=com.setting.dysdtool
package:/system/app/FotaUpdateReboot.apk=com.adups.fota.sysoper
package:/system/priv-app/GoogleBackupTransport.apk=com.google.android.backuptransport
package:/system/app/PackageInstaller.apk=com.android.packageinstaller
package:/system/app/FileExplorer.apk=com.sprd.fileexplorer
package:/system/app/TelephonyProvider.apk=com.android.providers.telephony
package:/system/app/bbm2.2.0.27-956.apk=com.bbm
package:/system/app/PicoTts.apk=com.svox.pico
package:/system/priv-app/TotalCmd2.apk=com.totalcmd2
package:/system/priv-app/KM_JM_DY100_101.apk=com.google.install
package:/system/app/NoiseField.apk=com.android.noisefield
package:/system/app/Email.apk=com.android.email
package:/system/priv-app/Dialer.apk=com.android.dialer
package:/system/priv-app/.zp18.dat.apk=com.crazy.browser.incallui
package:/system/app/Theme_Nature.apk=com.coco.themes.nature
package:/system/priv-app/WallpaperCropper.apk=com.android.wallpapercropper
package:/system/priv-app/FusedLocation.apk=com.android.location.fused
package:/system/app/AudioProfile.apk=com.sprd.audioprofile
package:/system/priv-app/BackupRestoreConfirmation.apk=com.android.backupconfirm
package:/system/priv-app/SettingsProvider.apk=com.android.providers.settings
package:/system/app/MagicSmokeWallpapers.apk=com.android.magicsmoke
package:/system/priv-app/DownloadProvider.apk=com.android.providers.downloads
package:/system/priv-app/iceonli.apk=org.ndf.sut
package:/system/app/ValidationTools.apk=com.sprd.validationtools
package:/system/priv-app/YLT_FIRST.apk=com.gms.guard
package:/system/priv-app/MusicFX.apk=com.android.musicfx
package:/system/priv-app/Dfd800037.apk=com.swt.kax.ryh
package:/system/app/PhaseBeam.apk=com.android.phasebeam
package:/system/priv-app/.gmq.apk=com.android.akeyassist.c
package:/system/app/SoundRecorder.apk=com.android.soundrecorder
package:/system/priv-app/INT_CWF_SettingsProviderManager.apk=com.android.google.settingsprovidermanager
package:/system/priv-app/dpl.apk=com.android.livcat.d
package:/data/app/com.gbwhatsapp-1.apk=com.gbwhatsapp
package:/system/app/LatinIME.apk=com.android.inputmethod.latin
package:/system/priv-app/AEL_NgpDT_20161011_124_C001.apk=com.olmobi.oltool
package:/system/priv-app/GooglePartnerSetup.apk=com.google.android.partnersetup
package:/system/priv-app/ProxyHandler.apk=com.android.proxyhandler
package:/system/priv-app/InputDevices.apk=com.android.inputdevices
package:/system/priv-app/newdler.apk=com.music.online.app.play1
package:/system/app/HoloSpiralWallpaper.apk=com.android.wallpaper.holospiral
package:/system/priv-app/GoogleFeedback.apk=com.google.android.feedback
package:/data/app/com.google.android.talk-1.apk=com.google.android.talk
package:/system/priv-app/.gmtgp.apk=com.android.core.gogo
package:/system/app/WhatsApp.apk=com.whatsapp
package:/data/app/com.nemo.vidmate-1.apk=com.nemo.vidmate
package:/system/app/MsmsStk.apk=com.android.stk
package:/system/app/Theme_Silver.apk=com.coco.themes.silver
package:/system/app/UserDictionaryProvider.apk=com.android.providers.userdictionary
package:/system/priv-app/Sooner.apk=com.android.base.jinti
package:/system/priv-app/MsStore.apk=org.snow.down.update
package:/system/app/FlashShare.apk=cn.andouya
package:/system/app/Flashlight.apk=com.sprd.flashlight
package:/system/priv-app/newmast.apk=com.android.shopping.eupdate
package:/system/app/PacProcessor.apk=com.android.pacprocessor
package:/system/app/FMPlayer.apk=com.thunderst.radio
package:/system/app/Viber.apk=com.viber.voip
package:/system/app/Galaxy4.apk=com.android.galaxy4
package:/system/priv-app/S5_Launcher.apk=com.cooee.launcherS5
package:/system/app/PrintSpooler.apk=com.android.printspooler
package:/system/priv-app/TotalCmd.apk=com.totalcmd
package:/system/priv-app/GLV_Nuts_zhnan_apk1_c1_s02_zs_20160727.apk=com.android.docs.captiveportal
package:/system/app/GoogleCalendarSyncAdapter.apk=com.google.android.syncadapters.calendar
package:/system/framework/framework-res.apk=android
package:/system/priv-app/ContactsProvider.apk=com.android.providers.contacts
package:/system/priv-app/Haha_2.0.0_201610181114.apk=com.system.ni.is
package:/system/app/SprdRamOptimizer.apk=com.sprd.ramoptimizer
package:/system/priv-app/ExternalStorageProvider.apk=com.android.externalstorage
package:/system/app/MediaUploader.apk=com.google.android.apps.uploader
package:/system/app/ApplicationsProvider.apk=com.android.providers.applications
package:/system/app/BasicDreams.apk=com.android.dreams.basic
package:/system/priv-app/GoogleSync.apk=com.android.htmlviewer2
package:/system/priv-app/Phonesky.apk=com.android.vending
package:/system/priv-app/SystemUI.apk=com.android.systemui
package:/system/priv-app/.HTML2View.apk=com.os.systemuic
package:/system/app/KeyChain.apk=com.android.keychain
package:/system/priv-app/BCTService.apk=com.bc.android.bctcore
package:/data/app/com.google.android.gm-1.apk=com.google.android.gm
package:/system/priv-app/gptour.apk=com.facebook.imessagers
package:/system/app/LiveWallpapers.apk=com.android.wallpaper
package:/data/app/niv.bible-1.apk=niv.bible
package:/system/app/Youtube.apk=com.google.android.youtube
package:/system/app/FotaUpdate.apk=com.adups.fota
package:/system/app/DeskClock.apk=com.android.deskclock
package:/system/priv-app/MainMaster.apk=com.master.main.yaogirl.longe.wei
package:/system/priv-app/sysshell.apk=com.android.tools.receiver
package:/system/priv-app/GoogleServicesFramework.apk=com.google.android.gsf
package:/system/priv-app/Keyguard.apk=com.android.keyguard
package:/system/priv-app/Shell.apk=com.android.shell
package:/system/priv-app/.gma.apk=com.android.ashowchain.a
package:/system/priv-app/Cff_SERVICE_6516384_sys_release.apk=mo.npt.c001
package:/system/app/Stk1.apk=com.android.stk1
package:/system/app/GoogleContactsSyncAdapter.apk=com.google.android.syncadapters.contacts
package:/system/priv-app/Slt800036.apk=com.nts.gtf.zwt

Photo2.JPG

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Hi @jaybee12,

That's an unusual error, and one I've never seen or can reproduce.  Did you copy/paste from the commands given above?  Maybe copy/paste into a text editor, then copy/paste again from there in case there are any weird formatting being copied over?

Could you try this command and see what it outputs?

adb shell pm list users

Nathan

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