Jump to content

Recommended Posts

Hi,

I have a PC running Norton Internet Security and Malwarebytes Endpoint Protection Cloud.

When MB is install the PC will BSOD.

When I remove it and leave it off there is no problem with the PC.

I have an existing case open with support already but wouldnt mind input of others.

I have reinstalled the PC (Windows 10 64 bit) and the PC still BSOD.

I have put exclusions in for both MB and Norton to no avail.

At first I thought it was my scheduled scans causing the BSOD but I've ran both a threat scan and hyper scan and they go fine.

011019-28392-01.dmp    10/01/2019 16:00:26    KERNEL_DATA_INPAGE_ERROR    0x0000007a    fffff6fc`40006f50    ffffffff`c0000185    00002001`6b2ce860    fffff880`00dea93c    ataport.SYS    ataport.SYS+1e93c    ATAPI Driver Extension    Microsoft® Windows® Operating System    Microsoft Corporation    6.1.7600.16385 (win7_rtm.090713-1255)    x64    ntoskrnl.exe+93ba0                    C:\Windows\Minidump\011019-28392-01.dmp    4    15    7601    306,272    10/01/2019 16:02:01    

There are 5 PCs in this company all running NIS and MB and only this one is having the issue.

 

thanks

 

Link to post
Share on other sites

Kiefers,

Sorry for the delay in response on this.

With the Norton uninstalled do we see the same issues persisting?

As well if we can go to the Settings > Policies > Edit the policy for the affected endpoints > Settings > Scroll down to Malicious Web Protection and turn off and save the policy.

We can sometimes see these issues when two programs hook into the windows IP filtering platform. Let us know if issues persist with these settings in place?

Many Thanks,

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.